"Alerted.org

Azure Edge + Platform brings together Edge platforms, devices, and services to deliver Edge solutions, operating systems, and engineering systems. Driven by its customers’ needs, Azure Edge + Platform seeks to accelerate growth for Azure, Edge & Devices, and Microsoft’s customers worldwide. The Digital Operations Customer Acceleration Team works to increase customer adoption via direct customer engagements and improve customer value by reducing the distance of every engineering employee from our customers, increasing their understanding, empathy, and customer commitment.

As a Customer Engagement Program Management, you will lead strategic customer engagements to identify blockers and work with product teams on actionable product feedback. You will be the technical architect to accelerate deployments and scaling customer adoption. This opportunity will allow you to develop deep business acumen, grow your technical skills in actual customer use cases, and lead programs. The role provides flexibility work options.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

+ Customer Acceleration & Satisfaction: Drive customer acceleration by identifying blockers, reassessing project scopes, validating conditions of success, and capturing feedback to inform future deployments.

+ Customer-Centric Solutioning: Independently engage with customers to understand their needs, map Microsoft solutions to their use cases.

+ Technical Leadership & Architecture: Act as a technical architect, driving complex end-to-end solutions, resolving issues, and collaborating across engineering, support, and sales to drive product adoption and customer success.

+ Product & Service Enhancement: Support engineering with client context, prioritize development based on feasibility and impact, and ensure alignment between customer goals and internal roadmaps.

+ Strategic Enablement & Evangelism: Develop and deliver training content, best practices, and internal learning sessions; contribute to presentations. And advise colleagues on synthesizing feedback for scalable impact.

+ Cross-Functional Collaboration: Support engineering and sales teams with client context, prioritize development based on feasibility and impact, and ensure alignment between customer goals and internal roadmaps.

Qualifications

Required Qualifications:

+ Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

+ OR equivalent experience.

+ Customer engagement with proven track record as a technical solution architect.

Microsoft Cloud Background Check:

This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

+ Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development

+ OR equivalent experience.

+ Experience in industrial sectors like manufacturing, energy OR equivalent experience

**Customer Experience Program Mgmt IC4** - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until August 31, 2025

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .