"Alerted.org

Join Our Team as a Patient Care Specialist!

Enjoy a Monday–Friday schedule that promotes work-life balance while supporting two fantastic physicians. In this role, you’ll coordinate patient care, schedule surgeries, and help guide patients through their treatment journey. It’s a great opportunity for someone who’s highly organized, detail-oriented, and enjoys working in a fast-paced medical setting. If you’re passionate about helping others and thrive on keeping things running smoothly behind the scenes, we’d love to hear from you!

General Description:

The Patient Care Specialist acts as a liaison between providers and patients to coordinate tests, procedures, appointments, and book surgeries as well as providing required medical documentation and basic education when communicating with patients.

Essential Duties and Responsibilities:

+ Perform follow up related to past, present or future office visits of patients for their designated providers;

+ Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient’s medical record;

+ Complete paperwork (i.e., disability, worker’s comp, PT referrals and prior authorizations) as needed;

+ Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed;

+ Handle all appointment rescheduling for providers as needed;

+ Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls;

+ Coordinate providers schedule to include, but not limited to meetings, attorney conferences, cases, appointments and provide communication to provider;

+ Obtain necessary patient information to include, but not limited to medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions;

+ Communicate with case managers regarding care as needed;

+ Other responsibilities as needed/assigned.

Qualifications:

+ High school diploma required, associate or bachelor’s Degree preferred;

+ 3 years of experience working in an office setting, medical setting preferred;

+ Surgical scheduling experience and/or LPN license and experience a plus;

+ Proficiency with Microsoft Office required; experience with an EMR a plus;

+ Exceptional written, verbal and interpersonal communication skills;

+ Highly organized with strong attention to detail;

+ Valid driver’s license and vehicle for needed travel.