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At Houston Methodist, the Mail Clerk position is responsible for preparing and delivering mail throughout the Houston Methodist System. This position is accountable for ensuring accuracy and completeness through attention to detail. The Mail Clerk position performs a variety of clerical tasks, ensuring that accountable deadlines are met in a timely and professional manner. This position must be able to communicate appropriately and work closely with other staff and co-workers.

PEOPLE ESSENTIAL FUNCTIONS

+ Communicates clearly, professionally, positively and effectively with staff and coworkers in a courteous, friendly and helpful manner. Receives and screens telephone calls in a professional and courteous manner and handles general inquiries. Takes complete messages with accurate date, time, name, number and information which includes determining the nature of each call and prioritizing.

+ Interacts positively and effectively with internal and external customers. Promotes a positive image of the department and Hospital through verbal and non-verbal communication with all persons and complies with personal appearance guidelines.

+ Makes appropriate customer service decisions with problem-solving, setting and communicating delays. Provides contributions towards improvement of department scores for turnover/retention/employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

+ Prepares mail for delivery throughout Houston Methodist. Follows up on action items to ensure completion of assignments.

+ Performs a variety of administrative tasks and duties specific to department, which may include preparing documents, accessing information, etc.

+ Holds accountability for ensuring accuracy and completeness through attention to detail. Maintains department record systems to uphold accurate files.

+ Contributes towards improving department scores for patient satisfaction/experience through peer-to-peer accountability and providing timely mail deliveries/pick-ups.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

+ Weighs and rates mail accurately.

+ Perform deliveries in a timely manner, accurately and efficiently.

+ Participates in performance improvement activities to support department/entity goals. Contributes towards improving department quality and safety scores through peer-to-peer accountability.

FINANCE ESSENTIAL FUNCTIONS

+ Uses resources efficiently; does not waste supplies. Maintains a well-stocked and organized work area. Assists with routine equipment troubleshooting such as paper jams, ink cartridge replacement, etc.

+ Self-motivated to meet the standards of the Houston Methodist attendance policy, independently managing time effectively and prioritizing daily tasks, minimizing incidental overtime. Meets labor productivity standards by effectively managing established daily responsibilities and assignments.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

+ Offers innovative solutions through participation in performance improvement projects and activities. Completes and updates My Development plan on an on-going basis, including the development of advanced skills. Ensures own career discussions occur with appropriate management.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

+ High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

+ Previous clerical experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

+ DL - Driver License - State Licensure

KNOWLEDGE, SKILLS, AND ABILITIES

+ Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

+ Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

+ Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

+ Practices universal precautions at all times. Demonstrates a working knowledge of isolation, infection control and safety procedures

+ Ability to build and sustain interpersonal relationships

+ Ability to maneuver in small spaces

+ Ability to maintain departmental records in a timely manner

+ Ability to use PC, copy machine, fax machine, cash register and learn operation of mail machine

+ Ability to read and interpret written instructions, signs and maps

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

+ Uniform Yes

+ Scrubs No

+ Business professional No

+ Other (department approved) No

ON-CALL*

_*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below._

+ On Call* No

TRAVEL**

_**Travel specifications may vary by department**_

+ May require travel within the Houston Metropolitan area No

+ May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.

Houston Methodist is an Equal Opportunity Employer.