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Join Cleveland Clinic Medina Hospital and experience world-class healthcare at its best. As a proud recipient of the Vizient, Inc.'s Bernard A. Birnbaum, MD, Quality Leadership Award, Medina Hospital is known for its excellence in delivering safe, patient-centered care that is timely, effective, efficient, and equitable. Medina Hospital has also been recognized for its commitment to creating a positive environment that empowers and engages staff by the American Nurses Credentialing Center. Here, you can build a rewarding, lifelong career while receiving endless support and encouragement.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of its mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences, and thrive on making a positive impact in the community. This role primarily supports Radiology but also covers Admitting, Emergency Department, Wound Care, Lab, and Breast Health. Team members will be cross-trained across these areas and assist with patient registration as needed. This role serves as an excellent foundation for career advancement within Cleveland Clinic, offering a clear pathway to various professional opportunities in customer service and other departments across the enterprise.

A caregiver in this position works days from 8:00 a.m. -- 2:30 p.m. or 7:00 a.m. -- 3:00 p.m. with weekend availability.

A caregiver who excels in this role will:

+ Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.

+ Investigate, triage and resolve patient issues using the established HEART model.

+ Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.

+ Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

+ Enter and maintain confidential patient information.

+ Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

+ High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's degree and one year of experience OR a Bachelor's degree

+ Ability to perform basic math sufficient to process insurance co-pays

+ Knowledge of PC window applications sufficient to input and retrieve data

+ High level of customer service experience

Preferred qualifications for the ideal future caregiver include:

+ Knowledge of medical terminology

+ Computer keyboard skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

+ Dexterity sufficient to operate a PC and other office equipment.

+ Requires extended periods of standing, walking or sitting.

+ Good visual acuity through normal or corrected vision.

+ Must be able to navigate various locations and function in a fast-paced, hectic environment.

+ Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

+ Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities