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Senior Business Analyst, Office of Academic Innovation Implementation

POSITION DETAILS

The Office of Academic Innovation Implementation (OAII) within the Office of Academic Affairs (OAA) was established to support university-wide strategic initiatives that enhance the academic landscape through academic technology. OAII oversees the academic technology portfolio and project management across CUNY, integrating web and media-based learning technologies into curriculum to improve the instructional environment for faculty and students.

Reporting to the Director of Academic Technology Operations, the Senior Business Analyst plays a critical role in ensuring the success of OAII initiatives by managing the collection of all business requirements, standardizing enterprise-wide processes, and evaluating the effectiveness of academic technology implementations. This position commands a high level of collaboration with stakeholders and is responsible for driving data-informed decision-making, optimizing operational performance, and ensuring that innovative technology solutions are aligned with institutional priorities and goals.

In addition to the CUNY Title Overview information, other key duties include, but will not be limited to the following:

• Drive strategic consultations with academic departments and stakeholders to define and prioritize technology needs and requirements.

• Conduct comprehensive evaluations of existing systems and workflows to identify gaps and opportunities for improvement.

• Partner with cross-functional teams to design and recommend technology solutions that align with strategic goals of OAA and OAII.

• Work closely with various teams to implement and integrate new academic technologies, while ensuring alignment to meet the university's academic needs.

• Develop and deploy change management strategies to facilitate the adoption of new technology solutions and optimize user engagement.

• Design and deliver targeted communication plans, training programs, and workshops to support users through the change process to support successful implementation.

• Analyze quantitative and qualitative data to evaluate effectiveness and impact of technology initiatives on academic outcomes.

• Produce executive-level reports and strategic insights to inform leadership decision-making and continuous improvement efforts.

• Cultivate and sustain high-impact partnerships with faculty, staff, academic departments and other stakeholders to foster alignment and collaboration

• Serve as a liaison between technology teams and end-users to gather feedback and proactively address concerns, synthesizing feedback into actionable solutions.

• Monitor emerging industry trends and advancements in academic technology to develop best practices and innovative strategies.

• Identify and recommend opportunities for process improvements that enhance efficiency and scalability.

NOTES:

Until further notice, this position is eligible for a hybrid work schedule.

QUALIFICATIONS

MINIMUM

Bachelor’s degree and six years’ related experience required.

PREFERRED

•Minimum of 5 years of experience with academic technology, IT project management, or a related field.

•Demonstrated success in designing and implementing technology solutions in academic or public sector environments.

•Demonstrated success in change management tasks and business analysis execution.

•Experience with data analysis tools and techniques to evaluate program outcomes.

•Strong analytical and problem-solving skills with a focus on user-centric solutions.

•Exceptional interpersonal and communication skills to engage diverse stakeholders effectively.

•Proficiency in change management principles and practices.

•Familiarity with current trends in educational technology and data analytics, and artificial intelligence (AI) tools.

CUNY TITLE OVERVIEW

Identifies opportunities to improve operational practices and systems, and implements programs aimed at enhancing organizational effectiveness.

- Conducts studies and reviews of operational practices, developing appropriate measurements, reporting findings and identifying opportunities for improvement

- Recommends and implements approved changes, reports on results, and plans future performance goals and targets

- Coordinates efforts among internal and external teams tasked with resolving business issues

- Develops and implements training, communications, ongoing task forces and teams, and other support to maintain and build on results

- Performs related duties as assigned.

CUNY TITLE

Higher Education Associate

FLSA

Exempt

COMPENSATION AND BENEFITS

The salary range is **$106,439 - $124,979** , commensurate with credentials, education, and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 6.09% with additional increases of 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=29694&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings.

CLOSING DATE

Open until filled.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

29694

Location

Central Office