• Resident Relations Coordinator

    Westminster Management (Rosedale, MD)


    Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.

     

    We are seeking a Resident Relations Coordinator to join our team!

     

    How does Westminster support its team members? Each eligible team member has the opportunity to :

     

    + Live on-site and take advantage of our employee apartment discount

    + Relocation Bonus

    + Medical, Dental, Vision plans with no wait period-eligibility starts 1st of the month following employment

    + Receive $100 in contributions to the HSA medical plan for each employee who enrolls

    + Obtain assistance for student loans as well as tuition reimbursement

    + 401k Match-50% of the first 6%

    + Short-Term and Long-Term Disability

    + Paid Basic Life Insurance

    + Paid Time Off and more

    Position Summary:

    + Assist with the planning, organizing, and implementing of resident initiatives in accordance with fair housing laws and regulations, and HUD regulations and directives.

    + Take all residents’ complaints and requests, follow-up and resolve and notify residents of action taken within 24 hours.

    + Coordinate the activities of established resident retention and relations programs.

    + Partner and work closely with residents, community organizations, and law enforcement agencies to achieve optimum operating results.

    + Coordinate the ticketing and work order activities of the maintenance technicians.

    + Update property management system with resident’s complaints, work orders and status as required .

    + Prepare keys and welcome packages for new tenants.

    + All other duties as determined by the Property Manager

    Qualifications:

    + One-year minimum experience working in a property management environment, or two years minimum experience working in sales, marketing and customer service.

    + Exceptional customer service skills and the ability to build relationships.

    + Physical Requirements- Must be able to walk up 3 flights of stairs, multiple times a day, 5,000 steps/day including in inclement weather.

    + General knowledge of Microsoft Windows based PCs

    + Proficiency in using Microsoft Office apps including; Outlook, Word, Excel, PowerPoint, OneNote, OneDrive/SharePoint

    + Experience with collaboration apps including Teams, Zoom & WebEx

    + Experience with Apple iOS devices

    + Requires a Valid Drivers license

     

    We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

    Job Details

    Job Family Leasing

     

    Pay Type Hourly

     

    Hiring Min Rate 21 USD

     

    Hiring Max Rate 24 USD