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Position Summary:

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

The Grocery Clerk plays an essential role in maintaining a well-stocked, clean, and organized grocery department at Lee’s Marketplace. This position is responsible for stocking shelves, assisting customers, rotating products, and ensuring displays are neat and appealing. Grocery Clerks help create a positive shopping experience by providing friendly, helpful service while keeping shelves full and store standards high.

Primary Position Duties:

Key Duties and Responsibilities:

+ Assist with the daily operations of the Grocery Department including product stocking, rotation, and merchandising to maximize sales and product quality.

+ Deliver excellent customer service by answering questions, locating items, handling concerns professionally, and offering product suggestions.

+ Ensure department cleanliness and that all food safety, temperature, storage, and sanitation guidelines are followed to meet health and company standards.

+ Report inventory needs and maintenance issues to the Grocery Manager.

+ Maintain cohesive and supportive communication with vendors and partners.

+ Ensure all responsibilities assigned are completed to the best of your ability.

+ Assist with frontend responsibilities as needed during peak times (i.e. cashiering, bagging, gathering carts, etc.)

Guest Service:

+ Greet customers warmly and offer assistance in locating or learning about grocery products.

+ Resolve customer complaints or product concerns professionally and promptly.

+ Provide recommendations and product knowledge to enhance the shopping experience.

+ Coordinate with guests in regards to special orders

+ Ensure shelves are fully stocked and presentable to support a positive guest impression.

Product Handling:

+ Assist in the maintenance of the displays throughout the store according to store standards.

+ Ensure product freshness by assisting with the verification of date coding on items and proper rotation of product.

+ Record all damaged product and rework or store in designated backroom cooler areas.

+ Stock all grocery products using proper rotation (FIFO) to ensure freshness.

+ Handle all products safely and according to food safety guidelines, including cold chain management.

+ Maintain accurate inventory levels through cycle counts and shrink control.

Cleanliness and Safety:

+ Maintain a clean and organized work area.

+ Follow all safety and sanitation procedures.

+ Report any safety hazards or equipment issues to management.

+ Provides an example for other team members to maintain a clean and safe environment

Cash Handling:

+ Willing to assist the Frontend by being a back up Cashier during rushes

+ Operate POS system efficiently and accurately.

+ Confidently accept various forms of payment, including cash, card, check, WIC, and EBT

+ Follow store policies on coupons, returns, exchanges, and refunds.

+ Ensure the security of cash and other financial transactions. Handle money responsibly, including drawer counts and change accuracy.

+ Uses POS and register system only when directed by the Frontend Manager/Supervisor.

+ Works scheduled rotational shifts in the self-checkout area, monitoring guest transactions, providing assistance as needed, and remaining alert to prevent theft or misuse of the equipment.

Team Collaboration:

+ Work cooperatively with team members to achieve store goals.

+ Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.

+ Provides a safe, clean, and positive environment; and consistently builds and supports a culture that is based on relationships and continuous improvement.

+ Continually strives to build knowledge and skills, both personally and within the department and store through training and education of self and other team members.

+ Provides a professional example for other team members to follow.

+ Attends team meetings and training sessions.

+ Assist other departments as needed.

+ Work in a fast-paced, sales environment with tact and patience

+ Work with team to ensure products are sold well before their expiration date.

Position Requirements:

+ Age Requirement: 16yrs+ / Machinery: 18yrs+ ?Availability: Flexible-including nights, weekends, and holidays.

Physical Requirements:

+ Ability to stand, walk, twist, sit, and bend for extended periods.

+ Ability to lift and carry items weighing up to 50 pounds.

+ Manual dexterity for handling small objects and operating equipment.

+ Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.

+ Occasionally stoop, crouch, kneel, or crawl.

+ Prolonged periods standing and walking.

+ Must be able to access and navigate all areas of the store.

+ Lifting may include floor to shoulder and overhead lifting repeatedly.

+ Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

+ Pallet jack

+ Forklift

+ Box Cutter Knives and Blades

+ Two-wheeler and six wheeler

+ Hand-held ordering machine

+ Computer use

+ Phone/Intercom

+ POS System

+ Any other tools and machinery seen fit for role

Education or Skills:

Education and Experience:

+ High school diploma, GED, or equivalent. Applicants currently working toward completion are welcome to apply.

+ Basic computer proficiency

+ Previous customer service experience preferred

Skills and Abilities:

+ Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.

+ Friendly, customer-focused attitude.

+ Basic knowledge of food safety or willingness to complete training

+ Punctual, dependable, and able to follow instructions

+ Ability to implement solutions quickly and effectively.

+ Ability to work in a fast-paced environment.

+ Ability to handle team member, guest, and vendor inquiries and complaints effectively.

+ Ability to read and follow instructions.

+ Great verbal and written communication skills.

Benefits:

Compensation:

+ Competitive hourly wage/salary.

+ Paid time and a quarter on Sundays

+ Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.

+ 10% discount, restrictions apply

+ Ace Hardware Discount at Lees Ace Hardware locations

+ Paid Time Off to those who qualify

Work Environment:

+ Friendly and supportive team atmosphere.

+ Opportunities for career advancement and professional development.

+ Safety forward atmosphere

+ Innovative, supportive, and input driven management team.

Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

**Note:** This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.