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Job Title: Inside Sales Manager and Product Manager

Pay & FSLA Status: Competitive Compensation, D.O.E.; Salary exempt

Regular Schedule & Shift: Monday – Friday; Day shift

Regular Weekly Hours: Full-time/40 hours per week (overtime as needed)

Product Category: Specialty wood products and building materials

Paid Time Off (PTO): 80 hours accrued year 1; 120 hours accrued annually after year 1

Paid Sick Time: 24 hours annually

Management Position: Yes

POSITION SUMMARY:

The Inside Sales Manager and Product Manager is responsible for the oversight and management of the inside sales team within their assigned region, as well as educating the distribution chain on all features and benefits of assigned product line(s). This position will work directly with their immediate supervisor and have full authority in all areas regarding staffing, employee engagement and development, and accountability. This position is also responsible for managing inventory maintenance, developing and maintaining relationships with sizeable sales accounts, as well as creating demand with downstream participants (general contractors, dealers, distributors, and key influencers) in the market area.

OrePac Building Products seeks dynamic individuals who exemplify excellence in quality, trust, value, and service. Our ideal candidate for this position has professional experience with the specified product category and is a customer service focused and detail-oriented leader with excellent communication, problem solving, and negotiation skills.

COMPENSATION & BENEFITS PACKAGE:

+ Competitive compensation, D.O.E. + opportunities for quarterly/annual performance bonuses based on branch/company/employee performance + annual reviews with opportunities for pay increases based on employee performance.

+ Medical, dental, and vision insurance up to 70% paid by OrePac.

+ FREE Informed Health Line and Health Advocates.

+ Health Spending Account (HSA) available with up to $1,000 annual OrePac contribution.

+ Flexible Spending Account (FSA) available.

+ FREE Employee Assistance Program (EAP).

+ FREE life and Long-Term Disability (LTD) insurance.

+ Short-Term Disability (STD) insurance available.

+ Accident, Hospital Indemnity, and Critical Illness plans available.

+ 401K with up to 3.5% OrePac contribution.

+ Paid time off (PTO) as specified above.

+ Paid sick time as specified above.

+ 7 paid holidays annually.

+ FREE gym membership.

+ Employee discount.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Inside Sales Management:

+ Manage staffing in accordance with company policies and applicable state and federal laws, including:

+ Interviewing and hiring qualified candidates.

+ Training, developing, and appraising employees (including new hire orientation and performance reviews).

+ Planning, assigning, and directing work.

+ Rewarding and disciplining employees (including termination).

+ Taking corrective action as necessary in a timely manner.

+ Addressing complaints and resolving personnel issues.

+ Responsible for leading and directing the inside sales team in the assigned region with limited participation in daily functions, including: taking customer phone calls, performing order entry, and pro-actively selling.

+ Prepare and participate fully in training sessions, meetings, skill building, and professional development classes.

+ Lead and promote a culture of safety within the assigned branches. Ensure adherence to the policies and procedures of the OrePac safety program.

Product Management:

+ Coordinate sources of supply for the assigned categories to obtain the most economical purchases possible.

+ Responsible for finalizing and issuing purchase orders to assigned vendors for designated product lines on a daily basis. Review supplier confirmations for accuracy, related to order details, specifications, branch information, pricing, quantities, and expected delivery dates. Complete oversight for samples and displays for assigned product lines; working with the branch sales team to understand and determine the needs of each market within the sales region.

+ Responsible for independent and coordinated sales visits with Account Executives and Territory Sales Representatives to existing and prospective customers as needed and directed by branch leadership. Field travel is expected as the needs of the business dictate, not to exceed 20% of the time.

+ Evaluate the dependability and resourcefulness of suppliers and competitive quotations, placing orders to OrePac’s best advantage.

+ Maintain responsible and accurate records with regard to purchasing, pricing, and deliveries.

+ Develop and maintain catalog price pages on assigned product lines. Collaborate with the Corporate Pricing Manager as needed or upon request.

+ Verify quantity and quality of stock received from suppliers, authorize payment of invoices or return of merchandise, and inspect exchanged or refunded merchandise.

+ Locate new sources of supply while keeping abreast of changing trends in prices and availability of materials. Provide product information to staff and recommend necessary action(s) to ensure a continued flow of materials to meet inventory and sales requirements.

+ Recommend policies and procedures for purchasing functions in adherence to company-defined best practices.

+ Communicate regional marketing opportunities with the Sales Manager (trade shows, publications, seminars).

+ Advise the Sales Manager of margin/profit opportunity, and meet standards for quality, fill rates, inventory turns, and gross margin as established by the Sales Manager.

+ Attend assigned supply chain-related conference calls held throughout the month and provide a detailed summary to the branch leadership and sales teams.

+ Partner with the Sales Manager and sales staff to develop a forecast and projections to be provided regularly to the Corporate Supply Chain team.

+ Maintain knowledge of the local market. Share market-specific information regarding competitive landscape and opportunities regarding assigned product line(s) with the Sales Manager.

+ Play an active role in developing, updating, and facilitating training for the Authorized Dealer network.

+ Responsible for the reviewing and auditing of receiving paperwork and working with the Corporate Supply Chain team to resolve receipt discrepancies and correct them in the system.

+ Communicate with the sales team about upcoming jobs and possible customer needs.

REQUIRED SKILLS:

+ Experience in leading teams, including the ability to effectively and efficiently handle personnel conflicts while successfully driving company and department initiatives and goals.

+ Ability to problem solve minor to complex challenges within the department utilizing the tools and resources available and escalate the matter when appropriate.

+ Demonstrated ability to resolve escalated customer concerns and complaints in a professional, effective, and timely manner.

+ Ability to write routine reports and correspondence.

+ Must be able to work in a fast-paced, team-oriented environment with the ability to re-prioritize throughout the day while maintaining a positive attitude.

+ Ability to motivate, positively influence, and inspire team members and others within the branch.

+ Ability to speak effectively before groups of customers or employees of the organization.

+ Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to calculate figures such as discounts, interest, commissions, area, and volume.

+ Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

+ Knowledge base in building materials is preferred. Specific knowledge of doors is required.

+ Commitment to and demonstration of high ethical standards governing professional behavior and interactions.

+ Great organization and time management skills with an eye for detail and the ability to make decisions that are in line with OrePac standards.

+ Strong customer service orientation and high level of attention to detail.

+ Ability to continuously develop knowledge of the industry and competition within a given market and the ability to channel that knowledge to pivot sales objectives, tactics, and strategies.

+ Demonstrated capability to develop strong interpersonal working relationships and work in a team environment.

+ Proficiency in Microsoft Office programs (Outlook, One Note, Word, and Excel).

+ Experience using lead tracking services and customer relationship management software such as SalesForce.com (preferred).

REQUIRED EDUCATION & EXPERIENCE:

+ Bachelor’s degree in any field.

+ 3 to 5 years of relevant sales and industry experience, including previous experience in a leadership or supervisory role and experience in a supply chain or related position working with product line oversight and inventory planning and control in a distribution environment.

+ Any combination of education, training, or experience that demonstrates the ability to perform the duties of the position will be accepted in place of the education and/or experience requirements listed for this role.

PHYSICAL DEMANDS:

+ Regularly required to see, talk, and hear. Specific vision abilities required by this job include close vision, the ability to adjust focus, and peripheral vision.

+ Ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

+ Occasionally required to lift/move/manipulate up to 50 pounds and team lift/move/manipulate up to 100 pounds.

+ Occasionally required to bend, reach, and climb tall ladders and stairs.

WORK ENVIRONMENT:

+ This position operates in a professional office environment and onsite in the construction field.

+ This position routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

+ The work environment is generally quiet but can be loud when in the construction field.

+ This position requires travel throughout the assigned region up to 20% per week.

DRESS CODE:

+ All employees are expected to wear clothing appropriate for the nature of OrePac business and the type of work being performed. Clothing should be neat, clean, and tasteful.

SAFETY DUTIES & RESPONSIBILITIES:

+ Report all incidents and accidents to one’s immediate supervisor immediately or within 24 hours.

+ Maintain the work area in a safe and healthful condition.

+ Report, and whenever possible correct, unsafe working conditions to branch leadership.

+ Operate vehicles while in the course of employment in a safe and lawful manner.

+ Provide assistance to reduce or eliminate workplace hazards.

+ Comply with company drug testing policies and procedures.

+ Comply with company Personal Protective Equipment (PPE) policies. OrePac will provide required PPE to employees.

OREPAC HISTORY & CULTURE:

Founded by the Hart family in 1977, OrePac is a family-owned and operated wholesale building materials supplier providing product, sales, and technology solutions to the shelter industry.

At OrePac we value trust, integrity, and a dedication to excellence. That commitment can be found in the services we offer, the quality of the products we provide, and the way we treat our employees and customers. This dedication to our markets has enabled us to make a positive impact on the shelter industry and the communities we serve.

Our vision is to create trusted partnerships by providing quality products and maintaining strong relationships through unmatched service, operations, and logistics. Our mission: Make Complicated Simple™.

LEGAL STATEMENTS:

OrePac provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OrePac complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Regularly scheduled workdays, hours, and shifts are described above. Shift availability may vary. Hours may need to be extended or adjusted at any time, with or without notice, to meet the needs of the organization.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The required skills, education, experience, and physical demands listed above are representative of the minimum knowledge, skills, and/or abilities required to perform the essential functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

OrePac supports a safe and drug-free workplace. OrePac may administer a pre-employment background check and/or drug-screen, as well as random and/or reasonable suspicion drug-screens during employment.

Employees are required to perform safety duties and responsibilities in accordance with acceptable and safe work procedures. OrePac’s safety policy requires the use of Personal Protective Equipment (PPE) in designated safety-sensitive areas while on OrePac property. OrePac employees who handle or deliver OrePac products while not on OrePac property are required to adhere to OrePac’s safety policy and use the required PPE necessary for their specific role.

The dress code described above is representative of what an employee must wear while performing the duties of this position. Individual branches may issue more specific guidelines than what is outlined below. Reasonable accommodations may be made for individuals with religious beliefs, observances, or practices related to the dress code.

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