• Part-time Technician

    Custom Computer Specialists (Westchester, NY)


    Part-time Technician

     

    Location Westchester, NY

     

    Company Order Number 2885

     

    # of openings 1

     

    CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. We continue to successfully deliver network integration, support services, product solutions, and application services to our valued clients. Our focus is simple: make technology easy and help our clients use it as effectively as possible.

     

    Overview: The Technician within the library will be responsible for providing technical support and troubleshooting for various hardware and software systems. This role requires a self-motivated individual who can prioritize tasks effectively while working independently. The technician will troubleshoot and repair computers and peripherals, manage hardware inventory, maintain licensing records, and update calls within the library's ticketing system. It is a temporary position, schedule days of Monday, Wednesday and Friday, 9am-5pm.

    Key Responsibilities

    • Technical Support : Provide timely and efficient technical support for library hardware, including desktops, laptops, Chromebooks, iPads, printers, and other peripherals.

    • Troubleshooting : Diagnose and resolve technical problems, documenting solutions and procedures in the ticketing system.

    • Installation and Maintenance : Install, configure, and maintain hardware, software, and peripherals to ensure optimal performance.

    • Inventory Management : Gather and maintain accurate information regarding hardware inventory and licensing records.

    • Patron Assistance : Offer technical support for patron computers, assisting with configuration and usage inquiries.

    • Recordkeeping : Organize and maintain records of hardware and software licenses, ensuring compliance with library policies.

    • Professional Interaction : Maintain a positive and professional demeanor while interacting with administrators, staff members, and community patrons.

    • Policy Adherence : Follow library policies and procedures, particularly those related to data privacy and security.

    • Additional Duties : Perform other duties as directed by senior library administrators or CCS.

    Qualifications

    • Education : Associate's degree in Information Technology, Computer Science, or a related field preferred.

    • Experience : Previous experience in a technical support role, preferably in a library or educational environment.

    • Skills :

    • Proficiency in ticketing systems and troubleshooting techniques.

    • Strong knowledge of hardware and software installation and maintenance.

    • Excellent communication and interpersonal skills.

    • Ability to work independently and manage time effectively.

    • Familiarity with data privacy and security protocols.

    Working Conditions

    • This position requires the ability to work independently in a public library setting.

    • May involve occasional lifting of equipment and materials.

    • Requires transportation to move between buildings.

    CCS Offers:

    + Competitive salaries

    + Comprehensive benefits including:

    + Medical and dental plans

    + Company paid vision and short and long term disability plans

    + Flexible spending programs including Healthcare, Dependent Care, Transit and Parking

    + 401K with employer match

    + Tuition reimbursement

    + Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

    + Company paid life Insurance

    + Paid holidays and vacation

    + Technical certification gift card rewards program

     

    Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

    EEO Statement:

    Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [email protected] or 631-864-6699.

     

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