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Job Summary:

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

As a Principal Services Enablement Advisor, your primary responsibilities are to lead the sales team by engaging in pre-sales activities, identifying project scope, creating project timelines, delivering executive level presentations, managing the sales pipeline, and delivering statements of work (SOW) that align with resource capacity. You will work closely with the Professional Services teams to ensure successful project execution and customer satisfaction.

Responsibilities

+ Collaborate with multiple Sales stakeholders to identify project scope, pre-booking deliverables, and implementation methodology

+ Lead and manage pre-sales activities such as product demonstrations, scoping calls, and customer meetings

+ Create multi-solution and facility project timelines and work with the Professional Services team to ensure successful project execution

+ Develop, negotiate, and deliver comprehensive statements of work (SOW) that align with customer expectations, organizational capabilities, and business objectives

+ Manage and utilize in-depth knowledge of the sales pipeline to optimize opportunities, prioritize projects, and accurately forecast project outcomes

+ Align statements of work to current resource and supply chain capacity to meet deliverables

+ Lead liaison between internal Omnicell teams and customer project team to deliver all project planning documentation to the Consulting Services aligned project team

+ Deliver high-level executive presentations regarding project deliverables, timelines, and expectations, effectively conveying project advancement and outcomes

+ Manage customer escalations and difficult conversations, demonstrating strong problem-solving skills and the ability to maintain positive relationships between internal and customer stakeholders

+ Support Sales and Professional Services goals by ensuring customer satisfaction and project success

+ Mentor and provide guidance to Sr. Services Enablement Advisors and other team members, fostering their professional development and ensuring consistent practices

Required Knowledge and Skills

+ Balance of drive, business acumen, and interpersonal skills

+ Have a positive, professional demeanor and presentation in all internal and customer interactions

+ Highly motivated self-starter who takes initiative

+ Problem solver with a flexible mindset delivering scalable solutions

+ High EQ, a consultative mindset, and close attention to detail, with excellent communication (oral and written) skills

Basic Qualifications

+ Bachelor’s Degree and 8+ years of sales/pre-sales engagement or client-facing project management experience in the healthcare industry.

+ In lieu of Bachelor’s degree, 10+ years of sales/pre-sales engagement or project management experience in the healthcare industry.

+ Experience working with CRM systems such as Salesforce

Preferred Qualifications

+ Master’s Degree

+ Presentation and influencing skills at the executive level

+ Presales Engagement

+ Demonstrated a successful track record of leading or managing multiple projects simultaneously while achieving positive business outcomes

+ Experience working in a Professional Services or Consulting organization

+ Experience working in the healthcare IT or technology industry

+ Understanding of enterprise software solutions and implementation methodologies

Work Conditions

+ Minimum 25% domestic travel

+ Work across multiple time zones

+ Extended hours in front of a computer and using video technology

+ Must be willing and able to support work during non-business hours, including weekends and holidays as customer needs dictate

+ Standing/sitting for prolonged periods of time may be required

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”

Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.

Our guiding principles inform everything we do:

+ As **Passionate Transformers** , we find a better way to innovate relentlessly.

+ Being **Mission Driven,** we consistently deliver on our promises.

+ Our **Entrepreneurial** spirit makes the most of EVERY opportunity for innovation.

+ Understanding that **Relationships Matter** creates synergies that yield the greatest benefits for all.

+ **Intellectually Curious,** eager to think deeper to learn and improve.

+ In **Doing the Right Thing** , we lead by example in ALL we do.

We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.

About The Team

Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at [email protected] .

At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.

Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

Job Identification: 4432

Job Category: Customer Success

Posting Date: 07/31/2025, 7:56 PM

Job Schedule: Full time

Locations: Chicago, IL, United States

Madison, WI, United States

Kansas City, MO, United States

Des Moines, IA, United States

Job Level: Experienced

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.