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Join Our Team at UPMC’s Heritage Primary Care!

We're currently seeking a dedicated and enthusiastic Office Assistant II to help deliver compassionate service and efficient support to our patients and staff. In this dynamic role, you'll be responsible for scheduling appointments, assisting clients both in person and by phone, and ensuring accurate demographic and insurance data collection. Ideal candidates will bring prior experience in a medical office or customer service environment, helping them hit the ground running in this fast-paced setting. If you're ready to make a meaningful impact in healthcare, we invite you to apply and become part of a team that puts people first!

_Title and starting pay rate of this position may vary based on years of experience._

Responsibilities:

+ Verify necessary information and records in the medical record and computerized scheduling system.

+ Prepare patient charts for upcoming appointments.

+ Completes necessary paperwork such as encounter forms and referrals.

+ Use computer system to generate information necessary for billing.

+ Maintain a clean, orderly waiting area including beverage area and reading materials.

+ Answer questions regarding patient appointments and testing.

+ Greet and register patients in a polite, prompt, helpful manner.

+ Provide any necessary instructions/directions.

+ Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

+ Assist with inpatient billing process.

+ Assist physicians with transcription and dictation issues/concerns, and review process for accuracy

+ Process medical records release requests.

+ Identify stock levels of office supplies and assist with ordering/inventory management.

+ Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.

+ Answer telephone, screens calls, takes messages and provides information in a courteous manner.

+ Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion

+ Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

+ Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers.

+ High school diploma or GED

+ Three years of work experience, preferably in a medical office setting.

+ Knowledge of medical terminology preferred.

+ Word processing and computer experience required. **Licensure, Certifications, and Clearances:**

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran