• Rep., II - Customer Support (Hybrid or Remote)

    Evident Scientific (Waltham, MA)


    Rep., II - Customer Support (Hybrid or Remote)

     

    Job ID #: 1976

     

    Company: Evident

     

    Posting Date: Aug 1, 2025

     

    Are you looking for a company that cares about people’s lives and health, including yours? At EVIDENT, we help make people’s lives healthier, safer and more fulfilling, every day.

     

    Let’s inspire healthier lives, together.

    Job Description

    Work Location: Hybrid position, based in or around Waltham, MA or Webster, TX

     

    As a Customer Service Representative, you will serve as a key contact and liaison for customers, both internal and external, to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. This role is responsible to act as the voice of the customers to determine how Evident Scientific Inc. can best satisfy their equipment needs.

    Job Duties

    PRIMARY DUTIES AND RESPONSIBILITIES

    Work with all levels of customers to assist them with their request for Evident products.

     

    • Provide professional phone support on incoming and outgoing calls with customer centricity.

    • Process transactions including Sales Orders with attention to detail and very high accuracy rate.

    • Coordinate with internal departments such as Order Fulfilment, Planning, Manufacturing, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests.

    • Work on process improvements to provide better service to our customers and streamline our workflow.

    • Maintain CRM system with accurate information.

    • Follow up on all transactions to ensure your customer’s request is fulfilled in timely manner.

    • Show an understanding of the complete order process acting on each part with urgency and professionalism. Taking a proactive approach to resolution of any issues.

    • Meet personal/customer service team KPIs on daily/weekly/monthly basis

    • Ability to work independently and problem solve

    • Work on special projects as necessary.

    Job Requirements

    MINIMUM QUALIFICATIONS (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

    Education:

    • High school diploma or GED equivalent required.

    Experience:

    • 3 –5 years in a business environment. Previous customer service experience required.

    Skills:

    REQUIRED QUALIFICATIONS:

    • Excellent customer service skills with enthusiasm and tact both in writing and over the phone.

    • Ability to multitask, organize and prioritize tasks.

    • Familiarity with CRM systems and practices.

    • Strong knowledge of Microsoft Outlook Applications.

    • Strong work ethic and attention to detail.

    • Positive outlook with the ability to promote teamwork and good working relationships.

    • CRM system knowledge (e.g., Salesforce, SAP or Netsuite)

    PREFERRED QUALIFICATIONS:

    • Bachelor's Degree in a business or other discipline preferred, or equivalent customer service experience required.

    **Many Evident positions are located at export-control-restricted work locations or require access to export-controlled information. To be considered for these positions, you must be a U.S. Persons. If hired, you must be able to provide valid proof of such status.

     

    $19.24/hr - $25/hr plus 5% corporate bonus

     

    \#LI-Remote

     

    _We realize work isn’t just a job to you._

     

    It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, parental and adoption leave, so you can be ready for where life can take you.

     

    For over 100 years as Olympus, we set the industry standard for optical precision in microscopy, helping the world see what was once out of view. Today, as Evident, we continue to help scientists, physicians, and engineers illuminate the unseen with advanced imaging solutions that combine renowned optics with cutting-edge digital innovation.

     

    Our life science portfolio supports research, clinical diagnostics, and education, offering a comprehensive range of imaging methods from essential brightfield and darkfield microscopy to advanced fluorescence, 4D analysis, and digital pathology. In industrial microscopy, we deliver precision and flexibility through laser scanning, digital, and semiconductor microscopes designed for tasks ranging from routine inspection to intricate quality control and manufacturing analysis.

     

    Whether advancing new therapies, ensuring product integrity, or exploring the unknown, Evident is defining a new era of discovery with easy-to-use tools that help unlock hidden answers and empower exciting new breakthroughs.

     

    Evident is headquartered in Tokyo and supported by R&D and manufacturing centers in Japan, the United States, Germany, and China, with operations and dedicated sales and service centers around the world. For more information, visit **EvidentScientific.com** .