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Budget Title: Instructional Support Assistant (SL-1)

Salary: $22.69 hourly (part-time, temporary)

This position is expected to last from August 17, 2025 through December 12, 2025, with possible renewal for the Spring semester.

This position provides exemplary direct customer service at service points and supports a team environment. This position is responsible for contributing to the successful direct delivery of library services, such as, but not limited to, technology checkout, course reserves, reservable rooms, shelving/paging of materials. It serves as a resource for student assistants, who provide supplemental support at service locations and completing departmental tasks.

The Access Services Assistant reports to the Interim Director of Access Services.

The primary hours for this position will cover nights and weekends at the Bartle and Science Library locations, not to exceed 18.50 hours per week. May occasionally be deployed to the Downtown Center location during staffing shortages.

Duties and Responsibilities:

+ May serve as building opener and/or closer.

+ Provide direct customer service, and can anticipate providing direct customer service majority of these scheduled hours. During periods of low activity, the position is expected to complete related tasks that can be performed at the service point.

+ Provides exemplary direct customer service at service points, including directional assistance, making appropriate referrals, and assisting with basic access to resources. This includes, but is not limited to, answering inquiries via phone, email, chat, ticketing system, and the like.

+ Provides direct circulation services, such as checking materials in/out, including course reserves and shelving and paging of materials.

+ Contributes to the successful direct delivery of library services, such as, but not limited to, technology checkout, basic technology troubleshooting, room and equipment reservations, course reserves, reservable rooms, patron accounts, and shelving/paging of materials.

+ Retrieves items paged for the Hold Shelf or Interlibrary Loan and places them in their designated locations daily.

+ Provides facility support such as assisting with opening/closing procedures, tidying of spaces and shelves, reporting facility concerns, and facilitating lost and found items.

+ Serves as a resource for student assistants, who provide supplemental support at service locations and completing departmental tasks.

+ Contributes to the overall positive experience of the library community and supports a team environment.

+ Participates in a work culture that promotes diversity and anti-racism and actively works to eliminate or mitigate the effects of systemic racism and bias.

Job Requirements:

Required Qualifications:

+ High school diploma or G.E.D.

+ Customer service experience

Preferred:

+ Experience working in a library

Visa sponsorship is not available for this position

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected]

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:

https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer

The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here (https://www.binghamton.edu/diversity-equity-inclusion/policies-and-procedures/title-ix-.html) .

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact: Ada Robinson-Perez, ADA Coordinator email: [email protected] or 607-777-3660.