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**Job Title:** Customer Support Representative II temp-perm

**Job Type:** Full-Time | On-Site

**Salary:** $18-$19 hr

Position Summary:

The **Customer Support Representative II** serves as a liaison between clients, internal departments, and external agents, supporting the efficient processing of legal document requests. This position requires strong attention to detail, excellent problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

+ Assist Customer Service Specialists (CSS) with client communications and documentation.

+ Contact clients regarding action items such as fees, breakdowns, authorizations, and missing or no records.

+ Manage incoming invoices, correspondence, and email communications.

+ Support field agents with location research and problem resolution.

+ Make follow-up calls for status updates, rush requests, and problem locations.

+ Handle CSR inbox and respond to all emails in a timely manner.

+ Back-up CSR duties when team members are on PTO.

+ Maintain and update task manager entries.

+ Research, track, and process custodian invoices ensuring compliance with fee limits.

+ Pay invoices using check or credit card and log payments appropriately.

+ Respond to facility correspondence and requests for additional documentation.

+ Schedule record pickups and coordinate notary appointments as needed.

+ Prepare and send cancellation and status letters.

+ Address escalated issues and assist with problem records and missing items.

Required Qualifications:

+ High school diploma or equivalent.

+ Minimum 1 year of experience in a customer service-related role.

Key Skills & Competencies:

+ Excellent verbal and written communication.

+ Strong organizational and multitasking abilities.

+ High attention to detail and accuracy.

+ Problem-solving mindset with a proactive approach.

+ Dependable and able to meet deadlines under pressure.

+ Proficient with computers and office software (e.g., Outlook, Microsoft Office Suite).

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.