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The Company

Nutanix is a global leader in hybrid multi-cloud computing. Our software enables organizations to simplify their IT environments and run applications and workloads seamlessly across private and public clouds. We are committed to customer success and building experiences that drive long-term value and innovation.

The Role

The Chief of Staff to the Chief Customer Experience Officer (CCEO) is a critical leadership role that drives operational excellence and strategic execution across Nutanix’s global customer experience organization. This organization has 2,000+ professionals worldwide and includes Customer Success, Support, Professional Services, Customer Education & Community, and overall Customer Experience.

The Chief of Staff will act as a force multiplier for the CCEO, leading planning, coordination, and execution across a broad set of customer-facing initiatives—especially those focused on reducing churn, improving adoption, and scaling customer impact. You’ll work cross-functionally with Product, Sales, Marketing, and Operations to ensure Nutanix delivers a seamless and value-driven customer journey.

What You Will Bring

Operational Execution

+ Lead core operational cadences: weekly leadership meetings, business reviews, and KPI reporting across the CCEO organization.

+ Build and maintain dashboards, scorecards, and data flows that track customer engagement, success, and escalation trends.

+ Identify bottlenecks and drive resolution through structured follow-up and process improvements.

Churn Reduction & Customer Impact

+ Partner with Customer Success, Support, Profession Services, Education, and Customer Community leaders to uncover root causes of churn and customer risk.

+ Develop and track leading indicators for customer retention and engagement across the post-sales lifecycle.

+ Support execution of strategic programs aimed at improving customer health, satisfaction (CSAT, NPS), and time-to-value.

Strategic Planning & Initiative Management

+ Lead annual planning and quarterly OKR processes across the Customer Experience org

+ Translate high-level strategy into clear execution plans, working with functional leaders to drive cross-functional alignment.

+ Work with the Corporate Strategy team to manage special projects and critical initiatives on behalf of the CCEO, ensuring clear ownership and accountability.

Executive Communications & Influence

+ Draft executive-level presentations, communications, and briefings for internal and external stakeholders.

+ Act as a trusted advisor to the CCEO, providing insight, perspective, and recommendations on key decisions.

+ Represent the CCEO in select meetings, steering committees, and strategic discussions.

Team Culture & Enablement

+ Promote clarity and alignment through internal communications, leadership forums, and operating rhythms.

+ Support onboarding, talent planning, and leadership development initiatives within the Customer Experience organization.

+ Help nurture a culture of collaboration, accountability, and customer-first thinking.

Requirements & Qualifications

+ 8–10+ years of experience in customer operations, business strategy, management consulting, or Chief of Staff roles—preferably in enterprise software or SaaS.

+ Strong background in driving cross-functional execution in complex, customer-facing environments.

+ Proven track record of supporting or operating within organizations focused on customer success, support, education, or professional services.

+ Skilled in translating strategy into execution with measurable outcomes, especially around customer retention and adoption.

+ Strong bias for action (“Fire in the belly”) with an desire and ability to execute at high velocity.

+ High EQ and executive presence; comfortable influencing across senior leadership.

+ Advanced proficiency with tools such as Salesforce, Tableau/Power BI, Excel/Sheets.

+ MBA or equivalent experience preferred.

+ Location: San Francisco Bay Area strongly preferred; hybrid work model with in-person availability.

Work Arrangement: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

The pay range for this position at commencement of employment is expected to be between USD $256,800 and USD $514,800 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.

We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected].