• Sr Operations Support Analyst

    Lowe's (Mooresville, NC)


    The primary purpose of this role is to assess, support/design, implement, and roll out branch initiatives that support field and branch teams with driving Pro business results. This role will accomplish this through the development and implementation of projects, best practices, train/training and perpetual productivity improvements. This role supports the day to day branch operations, including train/training, sales, service, technology, Omni-channel, and branch communications.

    Essential Functions:

    • Collaborates cross functionally to effectively deliver projects, best practices, train/training, and process improvement initiatives.

    • Coordinates and manages timely execution of projects, initiatives, and/or programs across branches, from development to implementation.

    • Identifies current/future state, ROI, and cost savings prior to deployment of programs and post program deployment.

    • Provides real-time information and guidance to stores requiring assistance with day-to-day procedural questions.

    • Assists Operations Consultants with development and training of process improvement solutions based on field feedback.

    • Leverages customer facing technology to improve productivity and efficiency.

    • Collects feedback, analyzes information, develops content, and consults for corporate field operations support and branch leaders/associates in all aspects of communications, training, marketing, personnel, etc.

    • Identifies needs and develops processes, policy, communications, and training for field and store teams through: onboarding, training, Q&A, reporting, research, collaboration, resources, strategic planning, and connectivity with other field and store team members

    • Schedules, leads and attends select meetings (physical & virtual), select events, and customer site visits to gain knowledge and provide support to maximize the effectiveness of these occurrences

    • Other duties, as assigned

    Minimum Requirements:

    • Bachelor's Degree in Business, Management, Operations, or related field or equivalent experience

    • 1-2 Years Related Industry Experience (Installation, Repair or US Home Improvement)

    • 1-2 Years Experience in data analytics, performance reporting

    • 1-2 Years Demonstrated project management experience, such as Gantt Chart design and development

    Preferences:

    • 1-2 Years Advanced skills in Microsoft SharePoint, such as ability to create lists and custom workflows

     

    _Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._

     

    Pay Range: $72,400.00 - $120,900.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.