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Job Description

The Customer Account Specialist is responsible for consistently delivering differentiated and personalized customer experiences by executing various management techniques and maintaining a focus on client satisfaction. To accomplish this, you will be responsible for gathering, analyzing, and interpreting data related to VoIP users and call flow design. This role requires an understanding of VoIP technologies, excellent analytical skills, and the ability to translate data insights into actionable recommendations for the customer. This role plays a vital part of the onboarding process of new business customers while also being a resource for other Data Analysts on the team.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• A self-starter with the ability to manage multiple projects from start to finish.

• Excellent written, oral, and interpersonal communication skills.

• A logical business acumen and possess the ability to build and nurture cross functional relations.

• Strong organizational skills.

• Ability to perform effectively and efficiently in a fast-paced environment. · Two or four-year college degree strongly preferred.

• Two years minimum of business or related experience in a technology environment.

• Proficient in Microsoft Office Suite (Word, Excel, Power Point, and Teams)

• Proficient in Cisco Webex.

• Previous experience with telephony, data, or wireless devices and emerging services. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].