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Monarch Trade Services, as part of Foundation Partners Group, is seeking a driven, relationship-focused Customer Care Manager to lead business development and customer success efforts across the Seattle Metropolitan Area. This field-based role blends account management with strategic sales outreach, making it ideal for someone passionate about relationship-building and growing territory-based partnerships. This is a field-based position requiring consistent travel throughout the Seattle Metropolitan Area. Administrative tasks may be completed remotely or in conjunction with the Kent, WA Care Center. Success in this role requires a strong in-person presence and regular client interaction.

Foundation Partners Group is transforming the funeral and cremation industry through innovation, technology, and compassion. With a national network of providers, we offer forward-thinking, personalized care for the families we serve. Be part of a company that values integrity, collaboration, and purpose-driven service.

Key Responsibilities

Client Relationship Management

+ Serve as the primary contact for assigned accounts

+ Build and maintain strong, trust-based relationships with funeral homes, cremation providers, and industry partners

+ Deliver proactive, responsive, and tailored support to ensure satisfaction

Business Development & Sales

+ Expand existing client relationships through upselling and cross-selling services

+ Identify and acquire new trade cremation partners in the Seattle area

+ Customize service offerings in collaboration with internal teams to meet evolving client needs

Performance & Strategy

+ Meet or exceed sales growth goals and new account targets

+ Maintain accurate pipeline activity, customer feedback, and market insights

+ Use data to refine outreach and improve client success strategies

Territory Management

+ Travel regularly across the Seattle Metro Area to meet clients and prospects

+ Represent Monarch Trade Services at industry events, community functions, and sales meetings

+ Partner with the Kent, WA Care Center team to ensure seamless service delivery

Qualifications & Experience

Required:

+ 3+ years in sales, client services, or account management

+ Strong communication and interpersonal skills

+ Self-starter with the ability to work independently in a field-based role

+ Valid driver's license and reliable transportation

+ Familiarity with the Seattle area and willingness to travel extensively

Preferred:

+ Experience in the funeral, cremation, or trade services industry

+ Knowledge of B2B service sales, retention strategies, and CRM tools

+ Familiarity with customer success metrics and pipeline reporting

Success Traits

+ Self-starter with a hunter mindset and a servant-leader approach.

+ Empathetic listener with a commitment to outstanding service.

+ Highly organized, results-driven, and capable of managing a dynamic workload

+ A polished professional who can represent the brand with warmth and credibility

What We Offer

Team Member Benefits Include:

+ Excellent Compensation: Competitive salaries, performance incentives, referral bonuses, 2 weeks of paid vacation days, 2 personal days, 6 paid sick days (rolls over annually up to 96 hours), and 6 paid holidays.

+ Unlimited Potential: Career paths and growth opportunities with a privately held, nationwide company.

+ Exceptional Benefits: Medical, dental, and vision insurance options and 100% company-paid life insurance and disability (long-term and short-term).

+ Matching Funds: Company matches up to six percent of funds to your 401k, plus annual contributions, if you choose the Health Savings Account (HSA) option.

+ Team Building: Regular company-wide meetings, one-on-one interactions, and a warm, welcoming environment.

Ready to make a difference in a meaningful industry while building lasting relationships and driving growth?

Join Monarch Trade Services and help reshape how care is delivered in the cremation and funeral services space!