• Customer Experience Specialist

    Robert Half Office Team (San Diego, CA)


    Description

    As a Customer Experience Specialist in a non-profit Call Center, you will be responsible for answering incoming calls, resolving customer inquiries, and delivering a positive, solutions-oriented experience. You’ll use internal systems to document interactions and coordinate with other departments to ensure fast, effective service.

    Key Responsibilities:

    + Answer a high volume of inbound calls in a professional and timely manner

    + Assist customers with product, service, or account-related questions

    + De-escalate and resolve customer concerns with empathy and accuracy

    + Document all customer interactions in our CRM system (Salesforce or similar)

    + Follow up with customers as needed to ensure issue resolution

    + Meet or exceed daily performance metrics including call volume, response time, and satisfaction scores

    + Stay current on product updates, policies, and call center procedures

    Requirements

    + High school diploma or equivalent (associate’s or bachelor’s degree a plus)

    + 1–2 years of call center or customer service experience

    + Excellent communication and active listening skills

    + Strong typing, data entry, and multitasking abilities

    + Experience using CRM systems like Salesforce, Zendesk, or similar preferred

    + Ability to remain calm and courteous under pressure

    + Bilingual (Spanish/English) is a strong plus

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .