• Customer Experience Specialist

    Robert Half Office Team (Woodbridge, NJ)


    Description

    We are looking for a dedicated Customer Experience Specialist to join our team. This is a long-term contract position designed for individuals who are passionate about delivering exceptional customer service. In this role, you will help customers with account setup, address inquiries, and ensure a seamless experience.

    Responsibilities:

    • Assist customers in opening new accounts and ensuring all documentation is accurate and complete.

    • Respond to customer inquiries and provide solutions tailored to their needs.

    • Maintain detailed records of customer interactions and account activities using CRM tools.

    • Collaborate with team members to improve overall customer satisfaction and streamline processes.

    • Utilize Microsoft Excel and other database tools to analyze customer data and generate reports.

    • Build strong relationships with customers to ensure long-term engagement and success.

    • Uphold a detail-oriented image by adhering to business casual dress codes and maintaining a positive demeanor.

    • Stay informed about company products and services to provide accurate information to customers.

    • Manage customer concerns effectively, ensuring timely resolution and satisfaction.

    • Support the team in achieving performance goals and enhancing service quality.

     

    Requirements • Proven experience in customer service or customer experience roles.

     

    • Proficiency in using CRM systems and database tools.

    • Strong skills in Microsoft Excel for data management and reporting.

    • Knowledge of cloud technologies and EO/IR systems is preferred.

    • Excellent communication and interpersonal skills.

    • Ability to work independently while contributing to team objectives.

    • High level of attention to detail and organizational skills.

    • Availability to work part-time hours, including Mondays, Wednesdays, and Fridays. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .