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Animal Care Coordinator

Schedule

The Animal Care Coordinator will be assigned the evening shift: 3PM -11:30PM.

Who We Are

ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 30,000 animals each year. ACC is more than an animal shelter; we are a resource to the community, always seeking ways to keep the human-animal bond intact. With a 90% placement rate, our progressive, life-saving initiatives contribute to the successful placement of our animals.

We strive to find loving homes for homeless and abandoned cats, dogs, guinea pigs and rabbits, both by adopting animals directly to the public and by partnering with more than 200 dedicated animal placement organizations (our New Hope partners). We also help keep NYC communities safe and rescue animals in need, responding to emergencies that involve animals as well as keeping our doors open 24/7 for people and animals in need.

Summary

The Animal Care Coordinator provides leadership to the Animal Care Team, responsible for providing support and coaching for the animal care department. As the backbone of the care centers, Animal Care team members need to be well rounded, communicative and supportive to all other departments in the care center. The Animal Care Coordinator is there to ensure that the animal care team members are getting mentoring and training necessary to meet the needs of the animal care department. The Animal Care Coordinator in conjunction with the Animal Care team creates a healthy environment for all animals by monitoring behavior, maintaining the cleanliness of kennels, providing exercise and socialization, assisting in placement efforts, and supporting veterinary services functions. The Animal Care Coordinator should demonstrate strong leadership and interpersonal skills in order to motivate and inspire their team to strive for excellence in animal welfare, a cheerleader for Animal Care.

Required Qualifications:

+ High School Diploma or GED required.

+ 6 months of previous animal care or custodial experience, or equivalent education in a related field, is required.

+ Ability to excel in a fast-paced, often high stress environment.

+ Treats animals and people with respect.

+ Has attention to detail and a strong work ethic to complete tasks correctly.

+ Is a confident communicator, a people person and a team player, willing to pitch in to help others and ensure the needs of the animals are met.

+ Possesses a love of animals and their people, and is able to interact with them in a calm, non-threatening manner.

+ Must be able to lift a minimum of 50lbs.

Benefits

ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.

Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.

Please use this link for more details on our benefits package. (https://flimp.live/ACCNYC-Candidate#welcome)

Essential job functions:

+ Provide leadership, support, coordination, and coaching to the Animal Care team.

+ Ensuring high standards of care such as feeding, enrichment, clean animal housing, handling of animals, and the facility is met by the Animal Care team.

+ Monitor and provide feedback on new initiatives. Brainstorm ideas and collaborate with management staff for new ideas.

Other Responsibilities :

+ Maintain and monitor a high standard of animal care and welfare, which includes providing scheduled feedings, clean water at all times, proper bedding and enrichment toys.

+ Assist canine behavior team with behavior modification plans, and assign enrichment to animal care team.

+ Assist Animal Care team in implementing and monitoring new initiatives.

+ Ensure kennels are properly clean and sanitize kennels, wards, cages, equipment and areas of shelter as assigned, according to ACC policy and procedure.

+ Bathe or clean animals immediately if they become soiled.

+ Monitor that animals receive exercise and socialize with animals on a regular basis while abiding to ACC’s dog walking guidelines.

+ Ensure observations and documentation of unusual behavior, signs of illness and any injury of an animal on a daily basis. Communicate vital information to medical, behavior, adoptions and New Hope departments as needed.

+ Restrain, confine, handle animals, including those which are ill, injured, quarantined, and aggressive.

+ As directed by medical staff or supervisor, provide pre-surgery and post-surgery care to animals.

+ Work cooperatively with ACC volunteers and partners, assisting in their training as needed.

+ Resolve minor staff conflicts as needed.

+ Assist in assigning staff appropriate to rooms and daily tasks, and reassign as needed to meet needs of the department.

+ Assist in training of animal care team members in all of the above responsibilities.

+ Provide excellent customer service to individuals utilizing ACC services, ranging from warm greetings and hellos to providing more in-depth information about specific animals.

+ Conduct Lost and Found tours with members of the public.

+ Assist in adoption and outreach events as assigned.

+ Process animal intakes as needed.

+ Be knowledgeable and conversational on ACC policies and common animal welfare practices.

+ Promoting animals under their care through ensuring all animals have photos and bios to assist in their pathway planning for placement.

+ Manage daily supplies and inventory.

+ Monitor compliance with communication on animal logs and boards.

+ Fear Free Certification within 30 days of hire.

+ Perform other duties as assigned by supervisor.

Preferred Qualifications:

+ Leadership skills shown amongst their peers and a strong desire shown wanting to grow into a supervisory role.

+ Available to modify schedule as needed to meet the needs of the organization, including with little notice.

+ Bilingual (Spanish) preferred.

+ Should stand out as a leader amongst their peers and be highly motivated to take initiative when there are needs in the care center.

Work Environment

At ACC it's all hands-on deck. We work together as a team, which means you may be asked to help with tasks that involve working outside in all sorts of weather. As a busy animal shelter in one of the biggest cities in the world it can get noisy inside. Employees should have the ability to remain calm yet professional in stressful situations involving animals and/or members of the public. ACC houses hundreds of animals in its facilities at any given time and with that comes fur, odors and other airborne particles in abundance.

ACC offers many low-cost services to pets and people in need. This includes compassionate end-of-life services for people who cannot afford to go to a private veterinary office but still want to provide a professional and peaceful transition for their beloved pet.

Reports To: Animal Care Supervisor

Overtime: This is a union position and is eligible for overtime.