"Alerted.org

About the Team

The In-Store Customer Success Team is a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.

About the Role

Through meaningful experiences and innovative technology solutions, our In-Store team at DoorDash is on a mission to transform the hospitality industry. We built a platform that delivers the ingredients for hospitality owners to be able to provide guests with extraordinary moments, empowering restaurant and hospitality operators around the globe to deliver on world-class guest experiences and enable their businesses to thrive. This role will have exciting areas of impact on the business by leading enterprise implementations and driving strategic value for our largest clients.

You’re excited about this opportunity because you will…

+ Act as a strategic partner across departments including Sales, Product, and Customer Success. Ensure alignment on complex client objectives from pre-sale through ongoing support while leading cross-functional initiatives to optimize the implementation process.

+ Take ownership of the implementation lifecycle for complex, multi-location, and high-value enterprise accounts. Develop tailored implementation strategies to meet each client's unique requirements with a focus on maximizing value, driving platform adoption, and achieving ROI.

+ Take ownership of designing, organizing, and delivering comprehensive onsite training sessions for key clients. Tailor training content to address each client's specific needs, ensuring full platform adoption and alignment with their business goals.

+ Lead the strategic planning, scheduling, and resource management of high-stakes implementation projects. Anticipate and manage cross-functional dependencies while proactively identifying risks and taking ownership of solutions to keep projects on track.

+ Actively contribute to the onboarding and training of new team members. Share best practices, insights, and technical expertise to accelerate their development while serving as a mentor through the complexities of enterprise implementations.

We’re excited about you because…

+ You have 4+ years of experience in Enterprise SaaS implementations, preferably in hospitality, with hospitality industry experience being a plus

+ You have experience in delivering high-quality in-person training and partnering with Fortune 1000 companies or other large enterprise accounts

+ You are detail-oriented with the ability to set priorities and be flexible in a high-growth environment, with excellent written communication and presentation skills

+ You are solutions-oriented with a proven track record of using incredible problem-solving and interpersonal skills to achieve company goals, plus the ability to build consultative relationships with C-Suite stakeholders

+ You have a proven record of creating and maintaining project plans, monitoring open issues, and driving resolutions, with experience using Salesforce, Zoom, Smartsheet, Google Suite, and equivalent tools

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey (https://getcovey.com/nyc-local-law-144)

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.