• Customer Support Specialist - In Atlanta (On-site)

    Actalent (Atlanta, GA)


    Customer Support Specialist

    About the Role

    Our client is seeking a dedicated Customer Support Specialist to join our growing team. In this role, you will serve as a key point of contact for both internal teams and external clients, managing high-volume call traffic and coordinating power service requests. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering excellent service.

    Key Responsibilities

    + Handle up to 100 inbound and outbound calls daily from internal departments and external customers.

    + Coordinate power shut-off and restoration requests with precision and urgency.

    + Use Microsoft Outlook to manage communications and schedule appointments.

    + Support calendar scheduling and basic Excel data entry as needed.

    + Collaborate with a close-knit team to ensure timely and accurate service delivery.

    + Maintain accurate records of customer interactions and service actions.

    Qualifications

    + Customer service or administrative support experience.

    + Proficiency in Microsoft Outlook; familiarity with Excel or calendar tools is a plus.

    + Strong communication skills and ability to manage high call volumes with professionalism.

    + Comfortable working in a structured environment with set hours and performance expectations.

     

    What We Offer

     

    + Opportunity to work remotely on Fridays after successful completion of training.

    + A supportive team environment focused on collaboration and service excellence.

    + Career growth within one of the most respected utility companies in the Southeast.

    + Full medical Benefits (Medical, vision and dental).

    Pay and Benefits

    The pay range for this position is $17.00 - $20.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Atlanta,GA.

     

    Application Deadline

     

    This position is anticipated to close on Aug 8, 2025.

    About Actalent

    Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.