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Onamia, MN, USA | Hourly | 21.02-31.53 per hour | Full Time

The position works under the direction of the Admissions Manager to support the Admissions department through training coordination, schedule management, operational support, while acting as a departmental resource. This role helps ensure efficient patient access services and high-quality patient interactions.

Job Duties

• Train and onboard new Patient Access staff and provide ongoing support and education to existing team members. *

• Develop and maintain training materials and documentation for departmental procedures. *

• Create and maintain staff schedules to ensure adequate departmental coverage. *

• Serve as the first point of contact for schedule changes and time-off coordination. *

• Provide coverage for staff shortages, including evenings, weekends, or holidays, as needed. *

• Act as a resource for team members regarding departmental policies, procedures, and systems. *

• Monitor staff performance and provide informal coaching in alignment with departmental goals. *

• Assist with issue resolution and escalate concerns to the Patient Access Manager when necessary. *

• Support departmental goals and continuous improvement efforts. *

• Perform all standard Patient Access functions as needed (e.g., registration, insurance verification). *

• Must complete all required training and attend all mandatory meetings. *

The essential functions of this job are identified with an asterisk (*) at the end of the bullet point.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee will comply with all Mille Lacs Health System (MLHS) policies, including safety policies, procedures, and rules. All will be expected to report unsafe conditions to a member of management.

Required Education and Experience

• High school diploma or equivalent.

• 2 years of Patient Access or related healthcare front-office experience.

• 1 year of experience in a lead or training role.

Preferred Education and Experience

• Associate degree in health care administration or related field.

Additional Eligibility Qualifications

• Professional written and verbal communication

• Expertise with computer based data

• Customer/Client Focus

• Ethical Conduct

• Flexibility

• Initiative

• Personal Effectiveness/Credibility

• Stress Management/Composure

• Teamwork Orientation

• Technical Capacity

• Thoroughness

• Time Management

• Quality and Safety focused

Position Type/Expected Hours of Work

Monday through Sunday shifts which may include days, evenings, nights, or weekends

Supervisory Responsibility

Position does not have supervisory responsibilities.