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Customer Service Representative
- Access Dubuque (Dubuque, IA)
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Customer Service Representative
Express Employment Professionals
1 Positions
ID: 14437741
Posted On 08/01/2025
Job Overview
We’re assisting a local company in hiring a full-time **Customer Service Representative** . This role serves as the primary contact for customers, handling phone inquiries, scheduling service calls, and preparing documentation for installations. While experience is preferred, the company is willing to train the right candidate who brings strong customer service skills, computer proficiency, and the ability to thrive in a fast-paced environment.
**Pay:** $18–$28/hour, based on experience
**Schedule:** Full-time | Monday–Friday, 8:00 am–4:30 pm | Overtime possible during peak seasons (summer and winter)
Key Responsibilities:
+ Serve as the primary point of contact on incoming calls
+ Schedule service calls and estimates for customers
+ Prepare and organize documents for installations
+ Generate reports for internal use
+ Create and sort monthly customer statements
+ Provide friendly, efficient, and professional service to all customers
Qualifications:
+ Strong customer service and communication skills required
+ Proficient with computers and able to learn new software quickly
+ Ability to work well in a fast-paced environment
+ Highly organized with attention to detail
+ Previous office or scheduling experience a plus
Physical Requirements:
+ Ability to sit and work at a computer for extended periods
+ Occasionally lift and move office materials or files as needed
Why Work with Express?
+ Weekly pay and optional benefits
+ Local support and job placement assistance
+ Opportunity for growth within a reputable local company
Primary Contact
1731509386103
Express Employment
,
(563)583-1600
Phone
Phone
Phone
Fax
Email
False
False
True
Job Details
Categories
Clerical/Office Administration
Customer Service
Sales/Service
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
1011
Job REQ #
14437741
\# Positions
1
Start Date
20250801
End Date
20251001
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Express Employment Professionals
About the Company
About Express
On a Mission to Put
a Million People to Work
Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. Each Express office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your needs and small enough to care.
If you're a job seeker, Express will assess your skills and work with you to find a job that fits your needs and abilities. Applicants never pay a fee at Express, and you'll have the opportunity to earn benefits such as medical insurance, holiday pay, vacation pay, referral bonuses and much more. Learn more.
For employers, Express Employment Professionals provides staffing and HR solutions to help meet your needs and production goals.
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