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Business Incident Management Analyst

The Business Incident Management Analyst is responsible for executing the business incident management program strategy. This role will be responsible for daily management and administration of key business control activities to ensure minimal disruption to business operations as part of the Business Incident Management Program, including management processes (intake, impact assessment, priority management meetings/calls, root cause analysis, assignment, monitoring, and tracking), resolving, and preventing incidents to minimize business impact, coordination with various teams across the Enterprise, communication processes/protocols, and prioritize remediation activities.

Key Responsibilities and Duties

+ Executes initial business assessment process, assignment, and timely response within service-level agreements (SLA) for all bank incidents reported, including resolution and impacts across the bank.

+ Manages all bank incidents, to include management of incidents and related data within SharePoint, responds to incidents, verifies incident rating and escalation, and provides root cause analysis.

+ Manages and provides reporting of business incidents to include root cause analysis / pareto charts, trend analysis, and themes.

+ Verifies all identified IT and cyber incidents are corrected logged and assigned within SharePoint.

+ Works requests by Incident Management from First Line of Defense partners to provide appropriate responses.

+ Reviews all open and recently closed incidents for presentation during weekly pipeline meetings.

+ Assembles team to manage priority incidents that require immediate cross-functional responses.

+ Partners with the Operations Solutions team on bank incidents that might result in self-identified issues and assists (as applicable) in remediation activities including client redress.

Minimum Qualifications

+ 10 years of banking operations experience.

+ 3+ years of program/change management experience.

Preferred Qualifications

+ Strong sense of urgency

+ Previous risk management and process improvement experience.

Educational Requirements

+ University (Degree) Preferred

Role Specific Work Experience

+ 5+ Years Required; 7+ Years Preferred

Physical Requirements

+ Physical Requirements: Sedentary Work

Career Level

8IC

Posting End Date: 8/4/25

Job Seeker Notice

EverBank, N.A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the "Company") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

**Pay Range** $118,600 - $160,400

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.