• Technical Service Expert - Jacobsen

    Textron (FL)


    Technical Service Expert \- Jacobsen

    Description

    Textron Specialized Vehicles Inc\. is a leading global manufacturer of golf cars, utility and personal transportation

     

    vehicles, snowmobiles, side\-by\-sides, all\-terrain vehicles, professional turf\-care equipment, and ground support

     

    equipment\. Textron Specialized Vehicles markets products under several different brands\. Its vehicles are found in

     

    environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting

     

    preserves\.

    Responsibilities:

    * Provide professional phone and email technical support to TSV customers\.

    * Answer elevated calls from dealers/customers regarding technical issues on the vehicles and troubleshoot

     

    customer needs over the phone\.

     

    * Address customer product issues, some that are potentially negative, in a professional and positive

     

    manner with the result being customer satisfaction\.

     

    * Facilitate a plan of action to resolve customer issues\.

    * Travel to customer locations to gather data, perform basic technical training, and troubleshoot\.

    * Create detailed test and trip reports and recommend improvement solutions\.

    * Conduct in\-depth technical service training seminars for dealers, distributors, and internal employees in

     

    order to showcase vehicle specifications and troubleshoot issues\.

     

    * Contributes to a culture of respect, dignity, and inclusion, where everyone, feels heard and understood,

     

    empowered and valued\.

    Qualifications

    Qualifications:

    * Education: Bachelor's degree required

    * Years of Experience: 3 or more years of experience required

    * Software Knowledge: Microsoft Office, SAP, Salesforce and vehicle diagnostic software

    * Travel Requirements: 70%

    * Strong mechanical and electrical aptitude preferred

     

    EEO Statement

     

    Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex \(including pregnancy and sexual orientation\), genetic information or any other characteristic protected by law\.

     

    **Recruiting Company:** Textron Specialized Vehicles

    **Primary Location:** US-Florida

    **Job Function:** Product Support

    **Schedule:** Full-time

    **Job Level:** Individual Contributor

    **Job Type:** Standard

    **Shift:** First Shift

    **Relocation:** Unavailable

    **Job Posting:** 04/25/2025, 1:07:57 PM

    **Job Number:** 332129