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**Discover Vanderbilt University Medical Center** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VUMC IT Data Operations Center

Job Summary:

The VUMC Data Center operates 24x7x365 and hosts the Medical Center’s most critical IT infrastructure. The Data Center Operations Specialist plays a vital role in ensuring the integrity, security, and seamless functioning of this infrastructure. Responsibilities include installing, uninstalling, and relocating hardware; managing documentation; labeling devices and cables; and maintaining clear communication via the ticketing system.

This position supports data center uptime through vigilant monitoring of systems such as fire suppression, water infiltration detection, air cooling, and power infrastructure, all while maintaining a secure and efficient facility.

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Primary Responsibilities

+ Provide clear and timely communication through the standard ticketing system.

+ Execute Moves/Adds/Changes (MACs) in accordance with SOPs, program policies, and safety/security standards.

+ Monitor all critical facility systems including: Fire suppression, Water infiltration, Air cooling, Power.

+ Respond to incidents involving critical facility systems with internal and external stakeholders.

+ Provide remote hands support and coordinate with customers.

+ Manage access and maintain the physical security of all infrastructure and assets.

+ Document IT assets, shipments, and chain of custody.

+ Track and update assets using Data Center Infrastructure Management (DCIM) software.

+ Coordinate IT hardware destruction with third-party vendors.

+ Serve as the point of communication during major incidents (e.g., critical outages).

+ Prioritize workloads and align with Data Center mission and VUMC goals.

+ Provide on-call, vacation, and sick coverage to support 24x7x365 operations.

+ Perform other duties as assigned.

Required Skills

+ Physically able to move/rack equipment and lift 50+ lbs.

+ Strong verbal and written communication skills.

+ Ability to: Update asset management systems, Use ticketing systems efficiently, Install, uninstall, and maintain hardware, Properly cable power/fiber/copper according to SOP, Adapt to shifting priorities and multitask effectively, Work independently and within a team.

+ Dependability: punctual, reliable, and available for on-call coverage.

+ Organizational and time management abilities.

+ Proficient in: Microsoft Office, Outlook, and standard desktop applications, Server/network hardware rack-and-stack, Ticketing systems, Material handling equipment (e.g., server lifts).

Preferred Skills

+ Knowledge of data center and critical facility best practices.

+ Experience with: Device racking/stacking, Cable management (fiber & copper), Environmental monitoring, Surplus processes, Monitoring enterprise health apps (e.g., HealthConnect), Incident facilitation, Mainframe job error monitoring.

+ Certifications in data center technologies are highly desirable.

Work Cadence & Schedule

Shift: 12-hour shifts (7 AM – 7 PM or 7 PM – 7 AM), 1-hour lunch

Schedule: Pitman shift (Week A: Mon/Tue/Fri/Sat/Sun; Week B: Wed/Thurs)

On-call: Required for coverage as needed

Holidays: Required to work

Weather: Required to report during inclement weather (hotel accommodations available)

About the Department:

VUMC IT

VUMC IT provides hardware, software and service solutions for the entire Medical Center. With over 40,000 workstations in the Medical Center, our teams can assist not only with hardware support, but also software and application support and services to enhance security and protection of your information.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities** **:

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

2 years

Education:

Associate's

_Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled._