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Description

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners.

The Sales Abuse Prevention team designs and implements policies, tools and technology innovations to protect customers. We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. We are looking for an experienced, motivated Manager, Risk Management with a background in risk, digital fraud, compliance, or cyber investigations who also have advanced data analysis skills (SQL, Data Science) and people management experience to manage critical and high impact projects.

You will manage the core investigative function to provide feedback to partner teams by identifying and interpreting risk across Amazon’s global stores. You will set the vision, direction and execution of key deliverables in the risk management space, developing business cases and requirements, and prioritizing competing opportunities. You will work with a wide range of global cross-functional teams and senior leaders to build feedback loops to drive scalable improvement across the broader organization. You will align your team to high impact business areas and executing to high expectations in a fast-paced and highly visible delivery area. The ideal candidate should have a blend of strong individual investigation skills along with experience managing a high performing risk team. You should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions and deliverables will help proactively mitigate risk and empower partner teams in making high confidence decisions that are fundamental to protecting Amazon customers, selling partners, and will help maintain the overall health of Amazon's WW stores.

Key job responsibilities

- Lead a high performing risk team by prioritizing high impact investigative leads that drive down business impact metrics

- Work within a sprint process to properly prioritize work and deliver results consistently

- Own end to end investigation flywheel to intake high quality leads from multiple sources to identify abuse and share detailed investigation briefs with partner teams to drive scalable detection and solutions

- Manage a strong risk team with a broad knowledge of abuse/fraud to conduct deep dives to derive insights about tactics used to conduct abuse on our WW stores

- Use high-level judgment to inform our most complex enforcement decisions and understand downstream impact and tradeoffs

- Develop goals, KPIs and metrics to track investigation health, progress, and impact. Effectively communicate challenges/roadblocks, progress and success to business and senior leadership.

- Provide feedback to partner teams and intake sources to improve the quality of leads and investigation outputs

- Break down problems into understandable and manageable pieces, ruthlessly prioritizing, and delivering results in an ambiguous environment

A day in the life

Your day might involve collaborating with partner teams across Amazon to develop and improve the quality and processes for investigation leads, diving deep into data to uncover emerging fraud patterns, or developing new detection methods. You'll balance independent analytical work with team collaboration, sharing insights and supporting internal partner teams to understand their priorities, capabilities, and workflows to see how/if your program should interact with their tools and goals. You will be making decisions that drive the strategic vision of your program in alignment with broader organizational goals and working with partner teams across Amazon to collaborate around strategic initiatives. You are on the front lines of protecting Amazon customers and stopping abuse in our stores.

Basic Qualifications

- Bachelor’s or postgraduate degree in Information Security, Computer Science, Data Science/Analytics, Engineering, Mathematics, Statistics or related discipline.

- 5+ years of relevant industry experience, either as an IC or manager, in risk or fraud investigations, regulatory compliance, ecommerce, analytics, or security

- Prior experience managing a team

- Proven ability to deliver complex projects across multiple teams

- High level of integrity and discretion to handle confidential information

- Excellent written and verbal communication skills to communicate security and business risk to a broad range of technical and non-technical audiences, including senior leadership

Preferred Qualifications

- Experience working in e-commerce organizations

- Exceptional ownership and bias for action: willing to move quickly and decisively

- Experience working within fraud, compliance, law enforcement, or intelligence organizations

- 5+ years of high performance team management

- Experience with threat intel collection and combing through multiple leads or large data to identify top priorities

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,900/year in our lowest geographic market up to $198,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.