• Senior Business Process Analyst

    Pegasystems (Waltham, MA)


    Senior Business Process Analyst

     

    Job Category: Information Technology

    Meet Our Team:

    Join a team that embodies innovation and efficiency—the IT Enterprise Applications Team. We practice what we preach, building best-in-class applications on our own platform to achieve strategic business results. Our work is pivotal to core operations including Finance, Billing, Commercial Operations, and Partner management. We’re an agile and diverse group of problem solvers with a deep understanding of business needs. We take pride in maintaining tight collaboration with our business partners to ensure that our Pega applications perform, scale, and adapt to the changing needs and demands of the business. We also work closely with our platform team to share our experiences as we push the boundaries of the Pega platform.

    Picture Yourself at Pega:

    As a Senior Business Analyst - IT, you will work on the most important challenges facing the heart of our company’s operations. In this pivotal role, you will enhance your expertise in business process management, systems analysis, and data interpretation. Your adeptness in relationship building, systems knowledge, and strategic communication will be instrumental to your success.

    What You'll Do at Pega:

    + Strategic Collaboration: Forge strategic partnerships with business stakeholders and technology teams to lead process improvement and project initiatives.

    + Business Requirements: Facilitate and document requirements capture sessions to gain a thorough understanding of the current state business processes, the problems, and the opportunities for improvement.

    + Business Process Mapping: Facilitate clear definition and communication of “as-is” and “future state” business processes by leveraging Business Process Model and Notation (BPMN).

    + Change Management: Lead and support change management to ensure the successful adoption of new processes and features.

    + Communication and Documentation: Distill complex problems and ideas into clear and concise documentation that can be effectively articulated to business stakeholders, peers, and leadership.

    + Expertise Development:Establish yourself as the go-to functional expert for critical business systems.

    Who You Are:

    You love designing a solution and rolling up your sleeves to make something big happen. With experience overhauling complex operational systems, you know what it takes to dig into the challenges, crunch the numbers to test a hypothesis, anticipate barriers to change, and work with people, processes, and technology sustain results. You are comfortable navigating relationships across organizational boundaries, you have an instinct to identify risks and reach compromises to resolve them, and you’re not afraid to go deep in the details to do so. Your strong client service orientation and flexibility to “do the right thing” in unfamiliar situations is balanced with a passion for operational excellence and lifetime learning.

    What You've Accomplished:

    + 3-5 years of experience in IT Business Systems Analysis or Business Operations, demonstrating a strong capability in enhancing software application functionalities and business processes using agile software methodologies.

    + Problem-Solving Excellence: Highly developed analytical skills, with a consistent record of identifying system inefficiencies and crafting innovative solutions.

    + Collaboration and Facilitation: Proven success in collaborating with a broad spectrum of stakeholders to achieve company goals; have the experience and situational awareness to know when to push and when to try another approach.

    + Agile Software Development: Visceral and pragmatic understanding of agile software development techniques and a thorough understanding of business operations, particularly within the realms of system analysis and design.

    + Curious and Proactive: A curiosity and eagerness to delve into new systems and technologies, asking the right questions to rapidly assimilate knowledge.

    + Communication and Presentation Skills: Exceptional written and verbal communication abilities, complemented by strong organizational and analytical skills. Able to succinctly distill complex ideas into a meaningful presentation and present with confidence to audiences of peers, business partners, and leadership.

    + Microsoft 365:Advanced skills in Excel, PowerPoint, and other Microsoft 365 applications, to support data analysis, system modeling, and presentations.

    Pega Offers You:

    + Gartner Analyst acclaimed technology leadership across our categories of products.

    + Continuous learning and development opportunities.

    + An innovative, inclusive, agile, flexible, and fun work environment.

    + Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.

    \#LI-CL1

    Job ID: 22401

     

    It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

     

    https://www.pega.com/about/careers/equal-employment-opportunity