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Position SummaryThe Healthcare Partnership Coordinator will support the Healthcare Partnership/Account Management Team by managing communication and follow-up between various departments at the Ankeny home office and our customers including case managers and clients. This position will serve as a resource and liaison supporting connectivity and efficient communication, follow-up, and resolution around all communication between Managers of Healthcare Partnerships and all home office departments.

**_This position can be remote but MUST be local to the Des Moines metro area to work onsite occasionally._** **_Salary range: $44,585-57,960_** Position Responsibilities may include, but not limited to

+ While working with Sales Support maintain the centralized escalation management system for high-need customer service cases, acting as the primary liaison between field managers and cross-functional departments to drive timely issue resolution, track progress, document communication, and help create resolution

+ Maintain and organize team data folders, including SharePoint sites, Microsoft Teams files, and other shared documents, ensuring field managers have consistent access to up-to-date, well-structured resources

+ Cultivate and foster communication and relationships between territory managers, Intake teams, and all other departments

+ Support CRM needs as needed such as reporting and clean up assistance

+ Provide field team back up, and customer engagement support of Presentations, Conferences, and trainings

+ Serve as a point of contact for client inquiries when account managers are unavailable

+ Assist inside sales operation needs including the territory manager sample cooler program, CEU organization, and others that arise

+ Help coordinate the administration and logistics of the VP and Directors of Account Management including but not limited to expense reports, travel, itineraries, and off-site meetings

+ Assist coordinating meeting scheduling and ensure all necessary materials or agendas are needed are prepared in advance to support productive discussions

+ Maintain a high level of discretion and confidentiality when dealing with employee and company information

+ Help VP and Directors prepare memos, correspondence, business updates, meeting notes, spreadsheets, and Power Point presentations

Required Skills and Experience

+ High school diploma or equivalent

+ Proven experience managing special projects with minimal supervision and delivering high-quality results

+ Exceptional organizational skills with sharp attention to detail and the ability to manage multiple priorities and deadlines simultaneously

+ Advanced proficiency in Microsoft Office Suite, including managing multiple Outlook calendars; strong overall tech proficiency

+ Proactive mindset with a strong sense of initiative and a 'go the extra mile' approach to support the team and clients

+ Creative problem solver with the ability to identify gaps and propose practical, forward-thinking solutions

+ Strong team orientation with a collaborative spirit, regularly asks, 'What else can I do to help?'

+ Demonstrates sound business judgment, excellent communication abilities, and professionalism in all interactions

+ Strong active listening skills combined with empathy, discretion, and a client-first attitude

+ Skilled at building respectful, positive, and trusted relationships across teams and with external stakeholders

+ Comfortable engaging with senior leadership, clients, and vendors, adapting communication style as needed

+ Highly adaptable and capable of setting and adjusting priorities in a fast-paced, dynamic environment

+ Confident decision-maker with the ability to exercise sound judgment in ambiguous or evolving situations

+ Willingness to be available outside of standard business hours to support urgent needs or emergencies

+ Occasional travel required (a few times per year), based on business needs

Preferred Skills and Experience

+ Bachelor's or Associate's degree

Physical Requirements

+ Repetitive motions that include the wrists, hands and/or fingers

+ Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

+ Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus