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Field Representative II, Concierge Hospitality** **Position Profile

This position works closely with office administration to ensure the customer's culture is represented to external visitors. Responsibilities include:

+ Greeting callers and clients

+ Managing conference room scheduling

+ Preparing for key client visits (e.g., signage, workspace setup)

+ Handling client travel arrangements

+ Assisting with company group activities (e.g., parties, meetings)

+ Performing general clerical tasks, reception, copying, mail services, shipping and receiving, and distribution of incoming/outgoing mail

This position reports directly to the Site Manager or Assistant Site Manager, depending on site configuration.

Job Duties and Responsibilities

+ Greet visitors/guests, validate against guest list, provide badges and parking validation

+ Serve as company concierge for guests, clients, and staff; provide tours and local recommendations

+ Coordinate meeting catering with support staff and vendors

+ Maintain and update company phone and speed dial lists

+ Schedule meeting rooms and ensure proper setup and supplies

+ Assist with audio-visual equipment for meetings

+ Provide backup clerical support for Executive Assistants

+ Assist with departmental and non-client business activities as needed

+ Support daily facilities management

+ Perform other duties as assigned

+ Create proposals in customer systems and print production environments

+ Support executive-level, client-facing staff

+ Coordinate vendor procurement for special projects

+ Represent the culture of both Ricoh and the customer

Qualifications (Education, Experience, and Certifications)

+ High school diploma or equivalent required

+ 1–3 years of related experience

+ Experience in a headquarters environment preferred

Knowledge, Skills, and Abilities

+ Excellent organizational and coordination skills

+ Strong customer service abilities

+ Proficiency in Microsoft Office Suite

+ Good problem-solving skills

+ Ability to operate audio-visual equipment

+ Ability to work independently with minimal supervision

Working Conditions, Mental and Physical Demands

+ Typical office environment with adequate lighting, ventilation, and normal temperature/noise levels

+ Diverse work assignments requiring interpretation and application of complex information

+ Minimal physical effort; mostly sedentary with occasional walking, standing, bending, and lifting (typically under 10 lbs.)

+ Moderate dexterity required for regular use of tools and equipment (e.g., keyboard, calculator, hand tools)

**Note:** The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.