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Case Manager III - ACT

Job Details

Job Location

WHCG - Milwaukee, WI

Description

Job Purpose: To facilitate the improved wellbeing of individuals with severe mental illness and/or substance use disorders. The Case Manager will work collaboratively with an integrated treatment team to provide clinical direction and support to a pool of clients. Case managers will develop and implement a treatment plan, which will include evolving goals and client-centered interventions.

Reporting Relationships

Reports To: Clinical Coordinator - CSP

Direct Reports: none

Essential Job Functions:

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

+ Builds therapeutic rapport with clients to aid in identifying treatment needs to develop client-centered treatment plans.

+ Provides psychosocial rehabilitation, symptom monitoring & management, and supportive counseling to clients in the CSP program.

+ Actively participates in daily team meetings, adhering to a team approach to best aid all clients assigned to the team.

+ Monitors clients’ psychiatric medication regime and compliance as directed by the physician.

+ Provides crisis intervention and supportive counseling to clients who are in crisis.

+ Maintains a treatment-oriented environment (under supervision of program supervisor) and assures consistency in carrying out treatment objectives.

+ Coordinates utilization of various community resources, day programs, and outside health care providers.

+ Assists clients in financial planning and the development of income resources and coordinate with representative payee program as needed.

+ Provides treatment-related education and liaison with the client’s family and natural supports.

+ Assists client in securing adequate housing and prompting and training for skills necessary to keep housing.

+ Provision of ongoing assessment of clients demonstrated in case note submission, biannual assessments, maintaining case files as required by agency policy, and applicable local, state and federal codes.

+ Meets department-designated monthly billing quotas, EHR note entry within 24 hours, biannual treatment plans and other funder required documentation.

+ Formulates appropriate discharge plan with the assistance of client and program manager.

+ Attends and participates in staff meetings, in-service training seminars, and conferences as required.

+ Adheres to agency and Milwaukee County (funder) policies and procedures while carrying out daily responsibilities.

+ Collaborates and assists with all levels of personnel within the program to achieve common goals.

+ Provides client transportation in personal vehicle as needed.

+ Required participation in reoccurring on-call duties and flexibility in daily work schedule to adequately meet program needs, which may include evenings or weekend.

+ Other duties as assigned

Qualifications

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)

Minimum Required Education: Master’s degree in behavioral science or related field

Minimum Required Experience: 1000 hours of post-degree clinical experience with individuals with severe and persistent mental illness

Required License – Certification – Registration: none

Travel Type: ​Road Warrior​

Required Valid Driver’s License: yes

Required Auto Insurance: Vehicle liability insurance in accordance with Agency policy

Knowledge, Skills, & Abilities:

+ Access to a personal vehicle, a valid Wisconsin driver’s license and insurance in conformity with agency limits

+ Knowledge of Milwaukee County TCM, CCS and/or CSP/ACT Case Management.

+ Experience with individuals with dual diagnoses is preferred.

+ Experience with motivational interviewing is preferred.

+ Knowledge of using work related equipment and applications such as cell phone and texting, computers, copy machine, Microsoft Office, and Teams.

+ Effectively communicates and develops good working relationships with co-workers and outside agencies.

+ Must be familiar with Microsoft Word, Excel, Teams and how to use a cell phone, computer, and fax machine.

+ Reliability in reporting to work regularly and on time.

+ Must possess good communication, listening, writing and organizational skills.

+ Effectively manages one’s own time, priorities, and resources to achieve goals.

+ Build and maintain client satisfaction with the services offered by the organization.

+ Diligently attends to details and pursues quality in accomplishing tasks.

+ Ability to perform well in a fast-paced work environment.

+ An understanding of mental health, substance use, and co-occurring needs and the ability to clearly communicate these to others.

+ Ability to support in emergency situations.

+ The ability to maintain and promote positive working relationships and work openly and effectively with one’s direct supervisor, colleagues, and outside agencies.

+ Knowledge of Milwaukee County TCM, CCS and/or CSP/ACT Case Management is preferred.

Physical Requirements, Visual Acuity, and Work Conditions:

Physical Requirements: On occasion must be able to push/pull/lift/move objects weighing at least 20 pounds. Must have the ability to climb at least two flights of stairs. Work is performed largely in the community but may at times include an office environment or other various settings.

Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.

Working Conditions: This is a community-based position. Staff are expected to utilize their personal vehicles to transport clients and meet with clients in their homes. This position may work in a variety of indoor and outdoor work environments which may include various outdoor weather conditions, loud noises, fluctuating temperatures and the occasional use of stairs.

The hours of work will generally be during regular business hours and average at least 40 hours a week. This position requires participation in reoccurring ‘on-call’ duties and flexibility in daily work schedule to adequately meet program needs, which may include evenings or weekends.

Career Pathways: At CFI, we are committed to supporting your career growth and professional development. When you join our team, you’ll have opportunities to explore a range of career pathways, resources, and opportunities to help you advance. Please see below the possible career progression within this role.

CSP Case Manager - Bachelors

+ Entry-Level: CSP Case Manager - Bachelors

+ Intermediate: CSP Case Manager – Bachelors → CSP Case Manager - Masters

+ Advanced: CSP Case Manager - Masters → CSP Clinical Coordinator

+ Leadership: CSP Program Manager

Who We Are: Founded in 1938, the Centers for Independence (CFI) has strengthened communities by fostering hope and helping people advance their total health. CFI’s unmatched breadth of disability support services and resources through its affiliates - the Milwaukee Center for Independence, Home Care, First Person Care Consultants and iLIFE - allows others to find value in themselves and see a path forward. Join us at Centers for Independence, where your skills and talents will be valued, and your career will flourish.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time.