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Description We are looking for a Technical Support Specialist to join our team in Wappingers Falls, New York, on a contract basis. In this role, you will provide expert-level support for a variety of technologies, ensuring smooth operations and resolving technical issues efficiently. This position requires a strong understanding of hardware, software, and cloud-based systems.

Responsibilities:

• Deliver technical support for Cisco, Citrix, and cloud technologies, ensuring timely issue resolution.

• Diagnose and troubleshoot hardware-related problems, particularly with Dell systems.

• Manage and maintain Active Directory, ensuring proper user access and system security.

• Implement and monitor backup solutions to safeguard data and minimize downtime.

• Collaborate with team members to address and resolve technical challenges effectively.

• Provide guidance and support for system upgrades, migrations, and hardware installations.

• Document technical issues and resolutions to maintain an accurate knowledge base.

• Communicate complex technical concepts clearly to non-technical users.

• Stay updated on emerging technologies to enhance support capabilities. Requirements • Proficiency in Cisco and Citrix technologies.

• Strong knowledge of cloud platforms and computer hardware, particularly Dell systems.

• Experience with Active Directory management.

• Familiarity with backup technologies and data recovery solutions.

• Excellent problem-solving and communication skills.

• Ability to work collaboratively in a team-oriented environment.

• Prior experience in a technical support role is preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .