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Clinical Business Operations Representative 1

*Hybrid*

The University of Miami/UHealth department of Neurology has an exciting opportunity for a full-time Clinical Business Operations Representative to work Hybrid at the UHealth Medical Campus. The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

+ Assists the department in managing expectations surrounding pre and post patient care.

+ Obtains or reviews all patient demographic information, insurance information and referral numbers.

+ Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.

+ Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

Department Specific Functions

The Clinical Business Operations Representative works closely with the Department of Neurology’s clinical staff and administrative assistants to resolve issues that arise during daily clinical operations, particularly those affecting pre- and post-patient care.

This position is responsible for performing all secretarial and receptionist duties needed for efficient patient management, including uploading patient records and other care-related documents. The representative must use the standard greeting and professional telephone etiquette when answering all incoming calls, ensuring compliance with departmental service standards for timely and accessible phone communication.

The role also involves assisting patients in a manner that reflects courtesy, efficiency, and genuine concern for their healthcare needs, while treating all patients with dignity and professionalism.

Telephone Communication

+ Answer calls within five rings, using the approved practice introduction and AIDET etiquette.

+ Process all patient information accurately and route requests to the correct division in-basket or UChart recipient.

+ Address patient scheduling requests, answer questions, and resolve concerns when possible; transfer calls to appropriate staff or departments as needed.

Patient Information & Records Management

+ Verify patient demographics, insurance details, and referral numbers during calls.

+ Record data accurately and maintain files for new patient appointments in BOX.

+ Distribute incoming faxes and mail; scan external medical records into UChart for upcoming visits.

+ When requested, obtain necessary materials for visits, including medical records and imaging.

+ Respond to medical records inquiries in person, by fax, telephone, or the general medical records email.

Scheduling & Capacity Management

+ Monitor physician schedules to maximize time and manage patient capacity.

+ Track access to new appointments and manage waiting lists.

+ Communicate with patients regarding any delays in the schedule.

Imaging Uploads

+ Upload external MRI, MRA, MRV, and CT images to RIS-PACS.

Division-Specific Responsibilities

+ Manage the UChart in-basket for the assigned division.

Visitor & Caller Assistance

+ Greet visitors and callers, handle inquiries, and direct them to the appropriate staff.

+ Treat all patients, coworkers, and internal customers with professionalism and respect at all times, whether in person or over the phone.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

+ High school diploma or equivalent required

+ No previous experience required. Customer service experience preferred.

Knowledge, Skills and Attitudes:

+ Skill in data entry with minimal errors.

+ Ability to communicate effectively in both oral and written form.

+ Ability to work evenings, nights, and weekends as necessary.

+ Skill in collecting, organizing and analyzing data.

+ Ability to work independently and/or in a collaborative environment.

+ Commitment to the University’s core values.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H3