• Authorized Service Partner (ASP) Specialist

    ThermoFisher Scientific (Cambridge, MA)


    Work Schedule

     

    Standard (Mon-Fri)

     

    Environmental Conditions

     

    Office

    Job Description

    About Thermo Fisher Scientific

     

    At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, or improving patient diagnostics and therapies, we are here to support them. Join our team and help make a difference every day.

    Position Summary

    The **ASP Specialist** is a key member of our Field Service team, responsible for supporting and managing the Authorized Service Partner (ASP) program across the US. This role ensures that third-party service providers meet Thermo Fisher's high standards of quality, compliance, and customer satisfaction.

     

    You will coordinate onboarding, monitor performance metrics, maintain compliance documentation, and act as a primary liaison between Thermo Fisher and our ASP network. This is a dynamic role suited for someone who is process-driven, collaborative, and passionate about delivering exceptional service.

    Key Responsibilities

    + Serve as the primary point of contact for all ASP-related activities within the region/division.

    + Support onboarding and training for new partners, ensuring alignment with Thermo Fisher service standards.

    + Monitor and evaluate ASP performance using service metrics, customer feedback, and audit results.

    + Maintain accurate partner documentation, including contracts, certifications, and compliance records.

    + Collaborate cross-functionally with Field Service, Technical Support, Quality, and Commercial teams.

    + Drive continuous improvement initiatives within the ASP program to optimize service delivery.

    + Assist in managing the ASP portal, tools, and training resources.

    + Provide regular reporting and insights to leadership on ASP network performance and trends.

    Minimum Qualifications

    + Bachelor degree preferred, or Associate degree with below experience

    + 3+ years of experience in service operations, vendor/partner management, or technical support.

    + Strong organizational and project management skills.

    + Excellent interpersonal and written communication skills.

    + Proficiency with Microsoft Office and experience with service platforms (e.g., Salesforce, or equivalent).

    + Ability to manage multiple priorities in a fast-paced, matrixed environment.

    + Strong analytical and problem-solving skills.

    Preferred Qualifications

    + Experience working in life sciences, diagnostics, or industrial service environments.

    + Familiarity with compliance standards and third-party service governance.

    + Background in supporting field service or customer-facing technical teams.

    What Thermo Fisher Offers

    + Competitive salary and comprehensive benefits package

    + Annual incentive bonus plan

    + Career development resources and advancement opportunities

    + A culture of innovation, inclusion, and purpose

    **Thermo Fisher Scientific is an equal opportunity employer.** We value diversity and are committed to creating an inclusive environment for all employees.

     

    Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.