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Position Summary:

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve. We are excited to be a part of the Vineyard community managing Bella's grocery store in Utah City.

At Lees MarketPlace, the Frontend Supervisor is responsible for leading and managing the front-end operations of the store, including cashiers, courtesy clerks, customer service desk, and frontend scheduling. This individual ensures excellent customer service, accurate and efficient checkout experiences, and smooth daily operations at the store’s entry point.

Primary Position Duties:

Key Duties and Responsibilities:

+ Ensure fast, friendly, and accurate checkout, bagging, and service desk experiences

+ Address and resolve customer issues efficiently and professionally

+ Ensure all team members on the Frontend are completely trained and certified in assigned roles.

+ Ensure all POS (Point of Sale) systems are functioning at peak levels. Troubleshoot POS issues promptly and coordinate repairs or support as needed

+ Investigate pricing discrepancies at the register, determine root causes (e.g., incorrect POS data, expired promotions, manual entry errors), and take corrective action to resolve and prevent future issues.

+ Verify correct payment methods are accepted and properly processed.

+ Ensure team members are aware of current promotions, ad pricing, and in-store specials.

+ Oversee daily cash handling procedures, including tills, safe counts, and deposits

+ Maintain cleanliness, safety, and organization of front-end, entry areas, and parking lot.

Guest Service:

+ Ensure each guest receives a prompt, friendly, and efficient checkout experience

+ Provide knowledgeable answers to guest inquiries.

+ Train team members to resolve guest concerns professionally and escalate when necessary.

+ Monitor and manage front-end operations to minimize wait times

+ Ensure accurate application of promotions, ad pricing, and loyalty programs

+ Maintain a visible presence on the front end to support guest interactions and team guidance.

+ Address and follow up on guest feedback or complaints, coordinating with other departments as needed

+ Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.

+ Displays excellent problem solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.

+ Be familiar with, and assist customers with use of, Lee’s Marketplace website and rewards.

Product Handling:

+ Ensure front-end team members handle products with care, inspecting items during checkout to maintain quality standards and replacing any products that do not meet Lee’s Marketplace expectations.

+ Train and ensure adherence to proper bagging procedures to prevent cross-contamination and ensure the safe handling of guest groceries

+ Conduct regular training sessions with Cashiers, Courtesy Clerks, and Customer Service Desk staff to build product knowledge and improve familiarity with product locations.

+ Train all front-end team members on the correct procedures for handling damaged items, including appropriate storage locations by department.

+ Ensure that no returned perishable items are placed back on the sales floor, in accordance with food safety and quality standards.

+ Follow and train team members on the proper procedures for handling returns, exchanges, and special orders, ensuring compliance with company policies.

Cleanliness and Safety:

+ Maintain a clean, organized, and welcoming front-end area, including registers, bagging areas, and entrances.

+ Follow all safety and sanitation procedures. Ensure adherence to store safety and sanitation standards by all front-end team members.

+ Conduct regular checks of workstations for cleanliness, safety hazards, and operational readiness.

+ Respond to spills, hazards, or other safety issues promptly and according to policy

+ Oversee hygiene practices for all Frontend staff, including regular use of proper sanitation processes

+ Report any safety hazards or equipment issues to Store Director.

+ Responsible for accident reporting for team members as well as guest accidents in a timely manner.

+ Adhere to all food safety and sanitation regulations.

+ Contributes towards the cleaning responsibilities in the department.

Department Financial Management:

+ Track and support daily, weekly, and monthly labor budgets to ensure targets are met and identify areas for improvement.

+ Create efficient schedules that align with sales forecasts and labor budgets, ensuring productivity without overspending.

+ Responsible for forecasting labor needs and ensuring sufficient team coverage to meet customer demand and operational efficiency.

Cash Handing:

+ Oversee the handling and processing of returns, exchanges, and special orders at the customer service desk

+ Ensure proper acceptance of payment methods (cash, cards, checks, EBT, WIC, etc.)

+ Monitor and verify accuracy of register drawers, safe counts, and daily deposits

+ Ensure accurate pricing and scanning of all items at the register

+ Monitor point-of-sale (POS) systems to ensure proper function and report any technical issues

+ Train cashiers to properly handle special items (e.g., bulk, weighed items, produce codes, alcohol, etc.)

+ Track cashier over/short reports and implement corrective training as needed

+ Ensure all financial procedures follow company policy and are documented properly

+ Minimize shrink at the front end through strong oversight of returns, voids, and transactions

Team Collaboration:

+ Work cooperatively with team members to achieve store goals.

+ Encourage all team members to reach the highest level of teamwork and guest service at all times. Communicate and support the Lee’s MarketPlace Mission statement and Core Values

+ Participate in team meetings and training sessions.

+ Assist other departments as needed.

+ Work in a fast-paced, sometimes crowded, production environment with tact and patience.

+ Work with team to ensure products are sold well before their expiration date.

+ Communicate upcoming promotions and in-store events with front-end staff.

+ Coordinate with IT or store leadership on POS updates or pricing issues.

+ Assist with store-wide goals, projects, and seasonal needs as part of the management team.

+ Partner with other department managers to resolve guest issues and coordinate service.

+ Attends departmental, store, and company meetings as required; contributes to profits and revenues and meets productivity standards.

+ Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.

+ Maintain good order and productivity through appropriate coaching and proper documentation of these procedures. Maintain consistency with coaching procedures among team members.

+ Ensure that Team Member evaluations are done in a timely manner, and follow company policies and procedures for raises and promotions. Conduct performance evaluations and provide feedback to encourage professional growth.

+ Be a professional example for all team members to follow.

Position Requirements:

+ Age Requirement:21yrs+ Availability: Must be available anywhere from 10:00am-7:00pm any day, including evenings, weekends, and holidays.

Physical Requirements:

+ Ability to stand, walk, twist, sit, and bend for extended periods.

+ Ability to lift and carry items weighing up to 50 pounds.

+ Manual dexterity for handling small objects and operating equipment.

+ Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.

+ Occasionally stoop, crouch, kneel, or crawl.

+ Prolonged periods standing and walking.

+ Must be able to access and navigate all areas of the store.

+ Must be able to lift up to 50 pounds at times.

+ Lifting may include floor to shoulder and overhead lifting repeatedly.

+ Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

+ Point of Sale (POS) system

+ Wheeler

+ Trash compactor

+ Box cutters

+ Scales

+ Temperature-controlled rooms

+ Computers (chrome books, desktops, laptops, etc.)

+ Phones/intercom

+ Helium Tanks/Latex

+ Credit card scanners

+ Printers/scanners/fax machines

+ Any other items seen fit for role

Education or Skills:

Education and Experience:

+ High school diploma or equivalent (Required).

+ Previous experience in retail or guest service (Preferred).

+ Previous leadership experience (Preferred).

+ Strong knowledge of POS systems and register operations.

Skills and Abilities:

+ Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.

+ Strong leadership abilities, with experience in training and developing staff.

+ Excellent communication, leadership, and problem-solving skills

+ Detail-oriented, especially regarding pricing and payment accuracy

+ Proven ability to motivate and inspire a team to achieve goals.

+ Strong analytical and decision-making skills to address operational challenges.

+ Ability to implement solutions quickly and effectively.

+ Strong organizational and multitasking abilities to manage various department operations simultaneously.

+ Ability to learn new technology quickly.

+ Ability to handle customer inquiries and complaints effectively.

+ Strong math skills.

+ Ability to read and follow instructions.

+ Good verbal communication skills.

Benefits:

Compensation:

+ Competitive hourly wage/salary.

+ Paid time and a quarter on Sundays

+ Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.

+ 10% discount, restrictions apply

+ Ace Hardware Discount at Lees Ace Hardware locations

+ Paid Time Off to those who qualify

Work Environment:

+ Friendly and supportive team atmosphere.

+ Opportunities for career advancement and professional development.

+ Safety forward atmosphere

+ Innovative, supportive, and input driven management team.

Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

**Note:** This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.