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At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_ , _we always look for a better way_ , and _we create possibilities_ .

Interested in joining us on our journey?

The Principal Business Systems Analyst will act as a strategic leader supporting GE Appliances’ electronic order-to-invoice processes. In this pivotal role, you will ensure seamless, end-to-end functionality across all sales channels and business micro-enterprises by leveraging Oracle ERP and its connected systems. You will collaborate closely with cross-functional teams—including Digital Technology (DT), project leaders, solution architects, and business process owners—to design, develop, and deliver scalable, innovative solutions that align with evolving customer and business needs.

You will also play a key role in evaluating current system performance, defining future capabilities, and leading architectural solution development for electronic order integration. Additionally, you will own training and change management initiatives to ensure successful customer launches and system enhancements.

Position

Principal Business Systems Analyst - Customer Systems Solutions

Location

USA, Louisville, KY

How You'll Create Possibilities

Key Responsibilities:

+ Map, analyze, and optimize end-to-end order-to-invoice processes and system interactions across all business units, micro-enterprises, and sales channels.

+ Define, scope, develop, and test requirements for electronic order entry and related transactions, including order status updates and shipping documentation, in conjunction with customer API integrations.

+ Lead system enhancements and integration updates within Oracle ERP and related applications to meet evolving electronic customer requirements.

+ Collaborate with Solution Architects and Business Process Owners (BPOs) from concept through design, deployment, and post-implementation support.

+ Conduct Failure Modes & Effects Analysis (FMEA) and develop mitigation strategies to address high-risk areas, ensuring successful rollouts and system stability during hyper-care.

+ Partner with call center leaders, training teams, and BPOs to develop and deliver operational and training materials supporting customer implementations.

+ Mentor and coach junior analysts in addressing complex, cross-functional system issues identified during testing and process reviews.

+ Drive continuous improvement by identifying opportunities to enhance system performance, process efficiency, and user experience.

What You'll Bring to Our Team

Required Qualifications:

+ Bachelor’s degree from an accredited college or university.

+ Minimum 7 years of experience in Digital Technology or business operations, such as Sales Operations or Supply Chain.

+ At least 3 years of hands-on experience with Oracle ERP and related applications.

+ Proficiency with API integrations and associated protocols in Oracle-based ERP environments.

+ Strong technical, analytical, and problem-solving skills.

+ Advanced skills in Microsoft Excel, Word, PowerPoint, Smartsheet, and SQL.

+ Deep functional understanding of end-to-end business processes from order management through distribution and shipping.

+ Proven ability to design and implement order-to-invoice solutions that drive process efficiency and business value.

+ Strong verbal and written communication skills, capable of explaining complex technical concepts to diverse stakeholders.

+ Effective prioritization and time management skills in fast-paced, dynamic environments.

+ Demonstrated ability to lead through influence and build strong cross-functional relationships.

+ Agile mindset with experience in iterative solution development and collaborative team delivery.

+ Excellent problem-solving skills with a focus on scalability, user experience, and long-term impact.

Preferred Qualifications:

+ Familiarity with MuleSoft as a middleware platform.

+ Experience with API tools such as Postman.

+ 5+ years of experience supporting ERP systems across multiple business functions.

+ Knowledge of Oracle-adjacent systems including iDS, OTM, GE Appliances Delivers, Scale, and Salesforce.

Working Conditions:

+ Working conditions are normal for an office environment.

+ Weekend or evening work may occasionally be required, to meet critical deadlines.

+ Some travel may be required.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

_If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail_ _to [email protected]_