• Director of Training and Service

    Reynolds & Reynolds (Chicago, IL)


    Position Description

    American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a strategic and hands-on Director of Training and Service to architect and lead a high-impact training and servicing organization from the ground up. This role will design and build a national program focused on increasing dealership income performance through F&I excellence, sales training, and compliance. The Director will oversee the creation of curriculum, the launch of an integrated virtual and in-person training platform, and the development of a regional field resources dedicated to dealer profitability and relationship support. Responsibilities will include, but are not limited to:-\tLeading training efforts to increase PVR, product penetration and reinsurance performance while complementing the existing AGWS University training curriculum-\tArchitecting and deploying the national training & servicing framework\u2014including content, playbooks, reporting, and platform-\tRecruiting and managing a field team of Regional Income & Training Specialists who support AGWS distribution partners with dealer support -\tLaunching live seminars, virtual academies, and in-store support tailored to new hires and distribution partners-\tOverseeing creation of income-focused training content: sales playbooks, objection-handling scripts, and deal optimization techniques-\tSupporting agencies and distribution partners with scalable training assets and consultative field support-\tOwning reporting dashboards, scorecards, and continuous content improvement based on dealer results and field feedback

     

    Training

     

    On the job

    Requirements

    Bachelor\u2019s degree or equivalent experience~^~Ability to travel 60-70% across the US~^~8+ years of leadership in income development, F&I training, or dealer services required~^~Deep knowledge of F&I products, sales processes, and dealership operations~^~Proven ability to build teams and programs from scratch~^~Skilled in instructional design, LMS deployment, and analytics-driven performance management~^~Entrepreneurial mindset with strong field presence and business acumen~^~Must have a valid driver&'s license, with fewer than 2 moving violations in the last three years and no OVI\/DUI\/DWI violations in the last five years

    Benefits

    We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Company car for business and personal use- Professional development and training- Promotion from within- Paid vacation and sick days- Eight paid holidays- Referral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

    Salary:

    125,000.00 - 150,000.00 / Yearly