"Alerted.org

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

**Job** : Team Lead Patient Access Associate - Outpatient

**Hours** : 8:30am-5pm Monday-Friday but will need to be flexible to cover additional shifts as needed at various timeframes

**Location** : Employee will float between three locations: the Medical Arts Pavilion, Monroe ASC and Breast Health Center

**Department** : Outpatient

Position summary:

+ Under the direction of and in collaboration with the Manager of Patient Access Services (PAS) for Outpatient Services facilitates and monitors the registration and flow of patients throughout the registration process.

+ Provides assistance to staff to ensure compliance with hospital and departmental policy and procedures.

+ Assist Manager of Department and Patient Access Coordinator with training and re-education of staff, quality assurance processes and other duties as assigned.

+ Acts as the initial departmental contact for staff and clinical staff fielding issues to properly and escalating to the Manager as needed.

+ Assists in orienting new employees.

+ Provides workflow process support for PAS team members.

+ Demonstrates flexibility by assuming various and diversified tasks as needed.

+ Monitors work queues to ensure that signatures are obtained for the necessary regulatory forms as well as ensuring that patient demographic information is entered correctly and escalates to the management team when discrepancies are identified.

+ Reports regulatory form deficiencies needed to complete registration.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

+ Assumes responsibility for the day-to-day operations of the registration processes within the department in the managers absence.

+ Identifies staffing concerns and addresses issues and trends with the manager when applicable.

+ Assist in staff training and education daily.

+ Acts as a liaison between staff and Manager and other hospital departments to ensure all processes result in a seamless positive experience for patients.

+ Ensures departmental staff are following proper registration protocols which include regulatory compliance.

+ Assist the department in achieving and maintaining the Hospital’s Candidate for Billing (CFB) daily goal.

+ Leads by example; exemplifies excellent customer service at all times.

+ Performs all duties of a Patient Access Associate.

+ Maintains good working knowledge of the language translating system – using designated IPAD or wireless phones for language translation.

+ Demonstrates flexibility and adaptability to changing work environment. Demonstrates willingness to meet the needs of departmental operations effectively as an individual and team member.

+ Support Customer Service and Performance Improvement goals of the Department.

+ Determines and appropriately documents out of pocket responsibility for services as related to insurance contracts or Penn Medicine Princeton Health Fee Schedules (i.e. Self-Pay Fee Schedule). Collects Time of Service (TOS) and Point of Service (POS) Payments according to policy. If necessary, refers patient to Financial Counselor and/or Medicaid Screener for assistance.

+ Participates in educational sessions, seminars, annual mandatories staff meetings and Hospital sessions, utilizing the information provided to enhance patient care activities and work behaviors.

+ Will be required to utilize Workstation on Wheels (WOW) be able to assist staff in various areas of the hospital campus.

+ Commitment to shift, arrive on time, ready to work at the start of your shift. Minimizes call outs and utilizes Paid to off appropriately.

Education or Equivalent Experience:

+ High school Graduate/GED

Related Work Experience:

+ 5-7 years of medical registration experience, with previous hospital or physician office registration experience required

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Salary Range:

$19.01 - $30.29/Hourly

As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education.

Click here (https://www.uphshrandyou.com/public/welcome) for information on UPHS’s Benefits.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER: 283122