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Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistant Programs

Paid Holidays and Paid Time Off

401k Plan with Employer Match

Training

Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

CX Advocate Responsibilities:

Act as an advocate to assigned fleets to expedite unit down repairs

Works with OEM to track fleet performance and makes recommendations to improve reliability

Proactively provides Thru-put Data to large and national service customers

Schedules and coordinates in person visits to customer to review uptime data

Works with service departments to ensure critical parts are ordered and expedited to complete repairs timely

Promotes all service and collision capabilities to the assigned accounts

Maintains network of fleet advocating in the network to assist with customer issues

Conducts business in an ethical and professional manner

Exhibits high level of commitment to customer satisfaction

Establishes goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals

Keeps abreast of new products, features, accessories, etc.

Maintains reporting systems required by general management and the manufacturer

Follows all attendance and punctuality standards and adheres to timekeeping standards

Follows the Company Code of Business Ethics and Conduct

Understands and follows all work rules and follows lawful directions from Supervisors

Upholds the company’s non-disclosure and confidentiality policies and agreements

Maintains a professional appearance for self and subordinates in accordance with company policy

Attends pertinent training on request

Assists with organizing and attends special events held at dealership or in the community

Attends company meetings as required

Assist with heavy duty truck sales and sales coordination

Other duties as assigned

CX Advocate Requirements:

Education

Associate's degree (A.A.) or equivalent from two-year College or technical school; OR six months to one-year related experience and/or training; or equivalent combination of education and experience.

Experience

A minimum of one year experience is required.

Licenses or Certificates

A valid driver’s license is required

Ready to Join?

Premier Truck Group is an equal opportunity employer.