"Alerted.org

Duration: 06 Months

Job Description:

+ The Operations Analyst supports Retail Billing Operations by ensuring accurate, timely customer transactions, account maintenance, and monthly billing. The ideal candidate brings strong analytical skills, process discipline, and working familiarity with data tools to help drive customer satisfaction and operational excellence.

Key Responsibilities:

+ Develop a thorough understanding of the electricity and gas customer lifecycle—from contract initiation through final account processing.

+ Work within Client’s customer management systems to process daily operational tasks and electronic transactions with vendors/utilities.

+ Monitor and resolve transaction and billing exceptions within established SLAs; escalate appropriately when needed.

+ Use reporting and analytical methods (e.g., Excel, SQL/Power BI where applicable) to identify issues and maintain compliance with internal/external SLAs.

+ Perform root cause analysis to address exceptions, errors, and process gaps; recommend and implement fixes.

+ Research and analyze complex business problems using software tools and knowledge of the retail energy market.

+ Support execution of new business and regulatory requirements.

+ Serve as a subject matter expert for transaction and billing questions.

+ Create and maintain clear process documentation for training and reference; deliver training to colleagues as needed.

+ Collaborate with internal teams, management, external vendors, and utilities to resolve issues and support projects.

+ Perform other duties as assigned.

Qualifications:

+ College degree in business or related area preferred.

+ Working knowledge of deregulated energy market preferred

+ Previous energy/utility industry experience preferred.

+ Proficient in SharePoint, Power BI, and SQL Server Management Studio.

+ Strong analytical and mathematical skills; comfort working with large datasets.

+ Ability to solve complex problems with minimal guidance and make sound decisions.

+ High attention to detail; able to prioritize and manage multiple tasks in a fast-paced environment.

+ Clear, concise written and verbal communication skills; able to present findings and recommendations effectively.

+ Team-oriented with strong cross-functional collaboration skills.

+ Physical Requirements:

+ Work is primarily sedentary (desk work at a computer).

+ Regularly required to talk or hear to communicate.

Education:

+ Bachelor Degree from accredited university.

+ 2-4 years Operations or Back Office related experience.

+ Proficiency in Microsoft Tools: Word, Excel, Outlook.

Working Conditions:

+ Fast paced office environment with high volume workload.

+ Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.

+ Evening and weekend work may be required as job duties demand.

+ Hybrid schedule: 3-4 days in open office environment, 1-2 days remote.

+ Minimal domestic travel may be required.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.