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Employment Type:

Full time

Shift:

Day Shift

Description:

Summary:

The Pharmacy Systems and Operations Coordinator oversees the implementation, maintenance, and quality

assurance of pharmacy technologies and medication use improvement initiatives. Serves as liaison between

pharmacy, nursing, and medical staff, other healthcare professionals, and corporate pharmacy services to ensure

safe, timely, efficient, equitable, effective, and patient-centered medication use safe.

Scope of responsibilities include pharmacy automation and technology systems, distribution operations,

compounding and preparation, and education related to all aspects of pharmacy operations. Project management,

oversight and involvement will range from independent work on small projects, to leading teams on large scale

system-wide changes. Many projects will involve departments external to pharmacy and the coordinator will be

required to use advanced communication and project management skills lead quality and efficiency improvement

efforts. An understanding of and the ability to apply lean principles is important to success in this position.

The coordinator reports directly to the Inpatient Pharmacy Manager but may also support other Managers.

QUALIFICATIONS

Education

Minimum: Bachelor's of Science in Pharmacy or PharmD.

Preferred: PharmD and MS or MBA focused on operation management and performance improvement.

Credentials/Licensure

Minimum: Registered Pharmacist, Michigan Licensure

Preferred: ASHP Accredited PGY-1 Residency and PGY-2 Pharmacy Administration Residency

Related Experience

Minimum: Five years of Pharmacy medication systems and/or operations experience in an acute care

environment or completion of a two-year pharmacy medications systems and / or management

residency training program.

Preferred: Certifications and experience directly applicable to the pharmacy department.

Other Knowledge, Skills and Abilities

Preferred: Specialized training in personnel management, conflict resolution, negotiations, and contract

management.

Computer Competency

Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and

computer navigation. Ability to use other software required to perform essential functions.

Physical/Mental

Minimum: Sit, stand, stoop, twist, walk (30% - 80% of work time). Lift, carry, push pull objects weighing up to

20 lbs. (10% of work time). Perform detailed tasks with frequent interruptions & changing

priorities (80% of work time). Hear speech and distinguish sounds; speak loudly and softly;

utilize near vision; fine motor skills and manual dexterity.

ESSENTIAL FUNCTIONS

The Pharmacy Systems and Operations Clinical Coordinator is responsible for the following at Trinity Health and

entities for which Trinity Health provides contracted services, such as Mary Free Bed:

A. Pharmacy System and Operations Coordination and Implementation.

1. Responsible for operational systems to assure appropriate prescribing, distribution, administration,

and monitoring outcomes of drug therapy process.

2. In collaboration with Inpatient Pharmacy Manager and Pharmacy Operations Manager, assist in

oversight of day-to-day operations while identifying and resolving problems which occur.

3. Manage technology and automation to allow for optimum resources. Assure that existing

automation is being utilized at the highest level of efficiency and develop efficiency standards for

each.

4. Evaluate new automation that may bring additional value to Trinity Health and entities for which

Trinity Health provides contracted services, such as Mary Free Bed.

5. Sustain compliance within sterile compounding (USP 797), non-sterile compounding practices (USP

795) and handing of hazardous drugs (USP 800).

6. Infusion pump drug libraries (e.g. CADD, PCA, Syringe – Coordinates the development and

maintenance of drug libraries in infusion pumps including available concentrations and guardrails

7. Assist and coordinate efforts to ensure operations meet compliance and quality improvement

standards and initiatives.

8. Planning and project management for specific projects and new services related to departmental

goals.

9. Write and/or review policies and procedures.

10. Conduct post-implementation assessment of pharmacy automation enhancements and new

pharmacy programs to ensure desired changes are achieved. Change systems to achieve desired

results.

11. Prepare work plans, identifying steps involved, resources required and parties who should be

involved both within and outside the department.

B. Financial Management

1. Sustain efforts to improve financial performance in assigned areas of responsibility.

2. Coordinates and maintains pharmacy dashboards related to pharmacy workload and productivity.

3. Identify opportunities to redesign operational systems to maximize labor and operational

efficiency.

C. Medication Use Outcomes and Stewardship

1. Represents department and organization at System Office and/or local Health Ministry

committees/subcommittees and various advisory committees.

2. Supports appropriate drug utilization across full continuum of patient care as defined by Managers.

3. Monitor prescription costs and drug utilization trends across the full continuum of care and makes

recommendations that promote the cost-effective use of pharmaceuticals.

4. Monitor internal and external quality metrics related to medication use and quality improvement

initiatives as necessary.

5. Enforces state and federal licensing regulations (DEA, CMS, MDPH, JCAHO Michigan Department of

Licensing and Regulation, etc.) governing the receipt, handling, storage, distribution and waste of

controlled substances and investigational drugs.

D. Human resource management

1. Hold pharmacy colleagues accountable to practice and service standards of the department and

institution. Notifies Managers of any personnel issues in a proactive and timely manner.

2. Supports recruitment interviews of candidates for open positions.

3. Assure proper training for end users and competency validation.

4. Develops standard work, provides coaching, monitors progress, and provide feedback to Manager

on colleague performance.

5. Creates opportunities to advance colleagues professional development goals by creating

framework for advancement and directing, coaching and supporting colleagues to grow.

6. Supports pharmacist practice councils (i.e. Med-Surg and Critical Care) and pharmacist staff

meetings.

7. Participate as a member of pharmacy department and hospital multidisciplinary team and

committees, including but not limited to the following:

i. Pharmacist Committees, Inpatient Pharmacy Operations, Drug Shortages, Residency Advisory

Committee.

ii. Member, various standing department and hospital multidisciplinary committees, ad hoc

committees, and improvement teams as appropriate.

E. Teaching/ Scholarship

1. Actively participate in the education of the next generation of pharmacists via pharmacy student

clerkships, pharmacy internships, and post-graduate residency training programs.

2. Serve as an advisor and/or preceptor for students/interns/residents on patient care and

administrative rotations/residencies.

3. Supports clinical research, residency projects, and acts as a career advisor to pharmacy residents.

F. Other

1. Maintains knowledge of current trends and developments in the practice of pharmacy.

2. Direct and/or indirect patient care activities for not more than 20% of salaried time.

3. Creates a work climate that empowers colleagues and values their contributions.

4. Behaves in accordance with the Mission, Vision and Values of Trinity Health.

5. Will perform other duties as assigned.

SYSTEMS AND INFORMATION

To ensure appropriate utilization of Protected Health Information (PHI) associated with the Health Insurance

Portability and Accountability Act (HIPAA) and Trinity Health Grand Rapids’ Confidentiality of Information

Standards, as well as other regulatory entities, individuals employed in this position will be granted systems and

information access as appropriate for this position.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by the people

assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities,

duties and skills required of personnel so classified. The listed duties may be changed at the discretion of the

incumbent’s supervisor

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran