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NY HELP No

Agency Information Technology Services, Office of

Title Information Technology Specialist 3 (Information Security), ref R23Endpoint

Occupational Category I.T. Engineering, Sciences

Salary Grade 23

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $86681 to $109650 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 31 British American Blvd

City Latham

State NY

Zip Code 12110

Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.This position will be located in Latham, NY with the possibility of NYC or Rochester.Under the direction of an Information Technology Specialist 4 (Information Security), SG-25, within the Endpoint Protection section of the Chief Information Security Office (CISO) Cyber Defense and Response bureau, the Information Technology Specialist 3 (Information Security), SG-23 will administer endpoint detection and response (EDR) products and other endpoint protection platforms (EPP), manage agent deployments, configure policies and settings, and engage other support groups as needed.This position requires the incumbent to possess a solid understanding of information technology systems administration and information security best practices. Additionally, this position requires an incumbent to act with a great deal of independence in alignment with CISO leadership and ITS strategic direction.The position requires availability during off-shift hours to ensure appropriate response to security incidents or other critical activities that may impact sensitive information, critical systems, NYS agencies, or ITS.Duties include, but are not limited to:• Ensure that agents are deployed to servers and workstations running multiple operating systems, that applications are built in a systems management platform, and that automated deployments are scheduled. Maintain a list of imaging teams and ensure they receive new updates monthly.• Perform gap analysis using various tools to identify missing or malfunctioning sensors. Remediate servers and workstations that do not have healthy agents.• Troubleshoot application compatibility, performance, and networking issues with an emphasis on Windows tools such as ProcMon, ETW/Xperf, memory dumps, etc., and equivalent tools for Red Hat Enterprise Linux (RHEL) other GNU/Linux distributions.• Support application programming interfaces (APIs), write API calls to multiple platforms, and provide other scripting and automation support in PowerShell and Python.• Write technical documentation and maintain documentation of deployments, contribute to the creation of standard operating procedures documentation and improvements, and create and deliver reporting on EDR activity.• Create change control tickets and attend change control meetings to address questions on changes, respond to service requests and incidents in IT service management system, and answer requests and questions that come in through distribution lists and a shared mailbox.• Open support cases with software providers when necessary for resolution of issues.

Minimum Qualifications Information Technology Specialist 3 (Information Security)Non-competitive: five years of information technology, cybersecurity, or information assurance experience**.**Substitutions:A bachelor's or higher-level degree in any field including or supplemented by 15 semester credit hours in computer science or related field substitutes for three years of required experience; any bachelor’s substitutes for two years of required experience.An associate degree with 15 semester credit hours in computer science or related field may substitute for one year of required experience. Candidates in a bachelor’s degree program with at least 15 semester credit hours in computer science or related field may substitute such credits for one year of required experience.A master’s degree or higher in computer science or related field substitutes for one year of required experience.Preferred Qualifications• Good oral and written communication skills including the ability to clearly articulate information technology and information security concepts to a varied audience to facilitate wide understanding• Familiarity with one or more enterprise OS patching technologies• Demonstrated critical thinking, problem solving and analytical skills

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.Some positions may require fingerprinting.Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF.• Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.Some positions may require additional credentials or a background check to verify your identity.

Some positions may require additional credentials or a background check to verify your identity.

Name ITS Human Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address [email protected]

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

Notes on Applying To apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.