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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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You will be responsible for ensuring a positive experience for our internal customers whenever they engage with the Operational Care Center (OCC). As part of the Operational Care Center team, your duties will include direct interaction with Customer Care Locations (CCLs), proactive customer service, problem-solving, follow-up, and collaboration with our customer service colleagues. You will report to the Sea Logistics Reefer Operational Care Supervisor

How you create impact

+ Processing accurate files by adhering to all policies and procedures, while maintaining real time visibility of shipments.

+ Monitor, prioritize and balance customer specific needs on a daily basis by answering queries and requests through multi-channel communication streams.

+ Review, understand and be knowledgeable of Kuehne+Nagel QSHE policies and regulations as well as GxP (Good Practices) compliance.

+ Collaborate with the Customer Care Location to ensure we deliver on their customer commitments by analyzing customer KPI reports to communicate and assist the Customer Care Location in implementing corrective and preventative actions.

+ Collaborate with the system process team to drive automation utilization related to Operational Care processes.

+ Drive all elements of the customer into our core operating systems and tools by requesting Business Profile creation/updates and maintenance of Wiki page

What we would like you to bring

+ High School Degree/Diploma in supply chain management or similar field

+ 2+ years of Sea Logistics Imports and Freight Forwarding experience

+ 2+ years of proven experience or strong knowledge/understanding of reefer operations

+ Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)Administrative / data entry experience required

+ Strong multitasking, time management, and organizational skills to manage various shipments and deadlines efficiently

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.