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Responsibilities & Expectations:

Provide customers with timely and cost-effective solutions in response to all Requests-For-Quote (RFQ) & Requests-For-

Information (RFI) related to motors classified as Motor 1 and Motor 2 products.

Act as a technical resource to address and resolve inquiries and RFI's related to distribution products.

Coordinate and communicate customer needs and expectations with outside sales organization, OEM partners and

operations as required to support customer inquiries, quotes, order processing, shipping notifications, and vendor

management related to Motor 1 and Motor 2 products.

Responsible for quotation of Motor 1 and Motor 2 repairs and replacement distribution products.

Responsible for reviewing technical data & requirements of Motor 1 and Motor 2 quote requests, quotes and incoming

purchase orders.

Responsible for maintaining oversight and maintenance of price matrix in accordance with approved multipliers.

Responsible for processing customer inquiries related to Motor 1 and Motor 2 products.

Responsible for tracking regional distribution orders, regional on-time-delivery, and regional vendor KPI's.

Responsible for maintaining regional relationships with external suppliers.

Responsible for maintaining detailed notes within order file and CRM.

Responsible for coordinating regional product training and product support for outside sales, OEM's, and customers.

Responsible for tracking regional joint-call (2x2) efforts with approved OEM's and regional vendor partners.

Responsible for monitoring and managing regional KPI's with regional vendor partners.

Other duties as requested by supervisor or management.

Qualifications and competencies:

Sharp analytical thinking and reasoning abilities.

Proficient with Microsoft Office.

Ability to analyze and interpret data and take appropriate action.

Must be extremely detail-oriented with sound problem-solving skills.

Ability to prioritize and maintain a high degree of organization.

Excellent time management.

Communicates effectively and with purpose – capable of providing clear, timely, concise communications.

Possess excellent written and verbal skills.

Prefer 5+ years of technical sales, inside sales, customer service or similar experience.

Experience in motor repair, industrial product distribution or related industry.

Experience interpreting and understanding dimensional drawings.

Value teamwork and accountability. Must work well with others, take responsibility, serve others, and deliver on

commitments in a timely fashion.

Proactive, innovative, and thrives in an ever-changing fast-paced role.