• Business Analyst (Non-IT): III (Senior)

    Robert Half Accountemps (Dallas, TX)


    Description

    We are seeking a Senior Operations Support Analyst to provide daily operational and systems support to our client's Commercial Loan Services team. This role will support a variety of functions, including loan booking, collateral booking, agency services, research and maintenance, and SBA/government lending.

     

    The ideal candidate will have direct, hands-on experience in commercial loan operations, a strong problem-solving mindset, and the ability to drive process improvements across systems and workflows.

    Key Responsibilities

    Operational Support

     

    + Act as the primary point of contact for front-line staff and managers to resolve process and systems issues.

    + Provide day-to-day support for commercial loan operations functions including booking, maintenance, and servicing.

    + Troubleshoot and escalate system-related issues in AFS Vision, FIS ACBS, and other core operations systems.

    + Serve as a Subject Matter Expert (SME) for commercial loan operations processes and systems.

    + Provide guidance and training to operations staff on system usage and best practices.

    + Analyze and document business requirements and translate them into functional specifications.

     

    Project Management & Process Improvement

     

    + Lead and manage small to mid-sized projects from planning through execution.

    + Coordinate cross-functional teams, including Risk, Technology, and Business stakeholders.

    + Plan and oversee testing activities (SIT, UAT, etc.) for new system patches and releases.

    + Develop and maintain project documentation, timelines, and status reporting.

    + Identify opportunities for process optimization and automation.

    + Partner with technology teams to implement system enhancements and upgrades.

    + Support change management efforts to ensure adoption of new processes.

    Requirements

    Required

    + Bachelor’s degree with 7+ years of bank operations experience, or High School Diploma with 10+ years of bank operations experience.

    + Minimum 5 years’ hands-on experience in a team lead or analyst role supporting commercial/business banking loan servicing and operations.

    + At least 5 years as an operations or business analyst in a banking environment.

    + Proven track record resolving operational issues and improving processes within commercial banking operations.

    + Strong critical thinking, organizational skills, and ability to work independently with urgency and accuracy.

    + Experience working in a fast-paced production environment under strict deadlines.

    + Strong customer service and communication skills with both internal and external stakeholders.

    + Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Visio).

     

    Preferred

     

    + Strong working knowledge of AFS Vision and/or FIS ACBS loan accounting systems.

    + Experience with project management tools such as JIRA, Confluence, or MS Project.

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .