• Residential Sales Supervisor

    Matanuska Telephone Association (Wasilla, AK)


    Residential Sales Supervisor

     

    Wasilla ,AK

     

    We are searching for an experienced Residential Sales Supervisor at our Sun Mountain facility.

    Primary Duties and Responsibilities:

    SUMMARY OF POSITION'S ROLE

    The Sales & Customer Service Supervisor supports and meets the departmental mission statement. The role of the Sales & Customer Service Supervisor consists of five main areas in order of priority: 1) Achievement of Sales Goals; 2) Superior Customer Service; 3) Departmental Management; 4) Teamwork Coordination with Other Departments; and 5) Professional Growth for Self and Staff.

     

    Achievement of Sales Goals

     

    Provides and conducts sales training

     

    Motivates the staff to meet sales goals

     

    Promotes new sales campaigns throughout the department

     

    Coaches each SC on an individual basis to attain sales goals

     

    Observes and monitors customer meetings and calls

     

    Meets regularly with each SC to discuss sales performance

     

    Promotes positive attitude

     

    Superior Customer Service

     

    Builds and improves customer satisfaction, loyalty, trust, and confidence in MTA

     

    Motivates, guides, and provides training on products and procedures to ensure technical accuracy while following MTA guidelines

     

    Negotiates adjustments and payment plans

     

    Responds and resolves customer concerns

     

    Departmental Management

     

    Supervises departmental personnel

     

    Coordinates work schedules to ensure appropriate level of staffing to serve customers

     

    Manages and coordinates departmental activities, such as approving leave, hiring new employees, conducting performance evaluations, promotions, cash receipting, and service order processing

     

    Enforces guidelines for discipline

     

    Supports team environment

     

    Promotes positive attitude

     

    Empowers work groups to make independent decisions by encouragement and development of skills

     

    Analyzes situations and accurately recommends or implements effective solutions

     

    Teamwork Coordination With Other Departments

     

    Interacts with Marketing to promote sales

     

    Participates in company meetings

     

    Establishes and maintains a positive professional relationship between work groups

     

    Supports team environment

     

    Professional Growth for Self and Staff

     

    Stays informed on new service offerings, rates and tariffs

     

    Determines and schedules training for professional development

     

    Interfaces with companies outside of MTA as needed

     

    The Sales & Customer Service Supervisor is also responsible for other duties as assigned.

    Required Qualifications:

    POSITION SPECIFICATIONS

    EDUCATION:

    Four-year Bachelor’s Degree in Business or equivalent subject from an accredited college or university recognized by the U.S. Department of Education. Professional experience may be substituted on a ratio of two (2) years of professional experience for one (1) year of collegiate education.

    WORK EXPERIENCE:

    Four (4) years of customer service experience. Three (3) years of supervisory experience. Retail and sales experience preferred. Experience must demonstrate the individual’s ability to coordinate well with a variety of professionals working on the marketing and sales support side of telecommunications.

     

    MTA is an Equal Opportunity Employer. MTA offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here: https://mta.csod.com/ux/ats/careersite/4/home/requisition/817?c=mta&source=MilitaryJobs

     

    Job Ref: 142034