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The Role:

Reporting directly to the Suites Manager, a Suite Supervisor is responsible for supporting all Suites food and beverage operations.

Responsibilities:

+ Event Weeks:

+ Complete company-wide safety training and any additional job-specific safety training.

+ Assist in training and daily management of Suites Staff.

+ Ensure effective operations of assigned areas.

+ Ensure proper suite set-up and cleanliness based on guests’ orders.

+ Maintain and control storage of high-volume food and beverage inventory. Communicate shortages to Suites and Warehouse Managers as needed.

+ Follow and encourage Suites Staff to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions.

+ Report all safety incidents (injuries and illnesses) to Suites Manager on the same day that the incident is reported.

+ Ensure all Suites spaces are clean and secured at the end of each shift.

+ Other duties as assigned.

+ Event Days:

+ Walk assigned spaces and ensure readiness for Suites Staff and guests’ arrival.

+ Coordinate Suites Staff for timely food item delivery according to timing communicated by Suites Manager.

+ Ensure all suites in assigned area receive all items paid for before guests' arrival.

+ Assist in helping guests and build rapport with guests and Suites Staff.

+ Report and resolve any guest complaints/requests with the assistance of Suites Manager.

+ Enforce and evaluate responsible service of alcoholic beverages in compliance with Legends Hospitality procedures.

+ Enforce standards for service, sanitation, product, and food quality.

+ Ensure all guest orders are closed and inventory is taken by Suites Staff.

+ Ensure all Suites spaces are clean and secured before releasing Suites Staff.

+ Other duties as assigned.

Qualifications:

+ Must be at least 18 years of age.

+ Excellent organizational, written and verbal communication, and interpersonal skills.

+ Knowledge and experience working with a POS system.

+ Customer service and fast-paced problem-solving skills under pressure.

+ Must be personable, proactive, and self-motivated.

+ Ability to work effectively independently and/or in a team environment

+ Ability to adapt to change quickly and prioritize tasks as needed.

+ Punctuality and dependability.

+ Basic knowledge of food and beverage preparations, service standards, and guest relations.

+ Excellent personal hygiene and a well-groomed appearance.

+ Ability to occasionally lift/move items weighing up to 30 pounds.

+ Must be able to work extended hours due to business requirements including late nights, weekends and holidays.

+ Minimum of 2 weekdays available for Suite setup.