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The Engagement Manager is responsible for the end-to-end delivery of client implementations on a SaaS platform that ingests and processes pharmaceutical data on behalf of manufacturers. This role ensures projects are delivered on time, within scope, and on budget, while maintaining high standards of data quality, compliance, and client satisfaction. The Engagement Manager serves as the single point of contact for assigned clients and is a subject matter expert in specialty pharmaceutical data and the tools used to manage it.

Essential Functions

+ Lead the implementation of SaaS solutions for pharmaceutical manufacturers, ensuring 100% adherence to project scope, budget, and timeline.

+ Own all client deliverables and serve as the primary point of contact throughout the project lifecycle.

+ Conduct regular project meetings with internal teams, clients, and Go-To-Market partners to gather feedback and apply continuous improvements.

+ Ensure 100% utilization of standard project management tools (e.g., RAID logs, project plans, mapping templates, status updates).

Specialty Data Expertise

+ Demonstrate deep understanding of pharmaceutical data types including Specialty Pharmaceutical Dispensed and Status data, Copay and HUB data, and Channel data.

+ Guide clients on how to leverage these datasets for commercial insights, patient services, and supply chain visibility.

+ Validate data quality and completeness, ensuring alignment with client expectations and platform standards.

Change Management & Governance

+ Collaborate with the Go-To-Market team to ensure all Change Orders and Statements of Work are documented, approved, and archived.

+ Monitor for scope creep and proactively manage changes through formal governance processes.

+ Ensure 100% compliance with internal policies, procedures, and documentation standards.

Optimization & Innovation

+ Maximize use of available tools, templates, and training resources to streamline project delivery.

+ Contribute to the knowledgebase by documenting lessons learned and standardizing best practices.

+ Identify and propose at least one innovation per quarter related to process, platform, or client engagement.

+ Act as an agent of change, supporting the rollout of future-state enhancements and enterprise initiatives.

To be eligible for this position, you must reside in the same country where the job is located.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role, when annualized, is $108,500.00 - $301,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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